Technical Support Officer

Allied Industrial Supplies; Faisalabad City Tehsil; Remote; PKR 350,000 - 1,400,000; Full time

Job summary

A reputable industrial parts supplier is hiring a Technical Support Officer to work remotely from Pakistan. The ideal candidate will communicate with customers, manage invoices and orders, and provide technical support for industrial components. Strong English communication skills and a background in technical fields are essential for this role.

Qualifications

• Experience in customer support, order processing, or sales coordination is a plus.
• Ability to work independently and remotely.
• Basic knowledge of industrial components is advantageous.

Responsibilities

• Communicate with customers in English via phone and email.
• Prepare and manage invoices, quotations, and order forms.
• Coordinate with suppliers and place orders based on customer demand.
• Follow up with both customers and suppliers to ensure timely delivery.

Skills

Strong English communication skills

Proactive and responsive attitude

Organizational skills

Education

Background in technical or engineering fields

Job description

Job Description:

Technical Support Officer (Remote from Pakistan)
Company: Allied Industrial Company (Australia)
Location: Remote (Pakistan-based)
Industry: Industrial Automation / Technical Sales

Allied Industrial Company is a reputable Australia-based supplier of industrial parts including sensors and other technical components. We are looking to hire a Technical Support Officer in Pakistan to assist with our growing operations.

Role Responsibilities:

Communicate with customers in English via phone and email

Prepare and manage invoices, quotations, and order forms

Coordinate with suppliers and place orders based on customer demand

Follow up with both customers and suppliers to ensure timely delivery and service

Maintain records and tracking systems for orders and client communication

Provide prompt and professional responses to customer inquiries

Handle basic technical support related to industrial parts (training provided)

Job Specification:

Strong English communication skills (spoken and written)

Background in technical or engineering fields

Experience in customer support, order processing, or sales coordination is a plus

Must be proactive, responsive, and well-organized

Ability to work independently and remotely

Basic knowledge of industrial components is advantageous