Technical Support Manager: Lead, Optimize, Delight Clients

ScrumAD Private Limited; Islamabad; On-site; PKR 892,800 - 1,339,200; Full time

Job summary

A technology services company is seeking an experienced Technical Support Engineer Manager to lead a dedicated team. The successful candidate will manage daily operations and ensure high-quality client communication in English. Responsibilities include overseeing support processes, coordinating with development teams, and training team members. Candidates should have 4–6 years of experience in technical support and proven leadership abilities. A Bachelor's degree in Computer Science or a related field is required.

Qualifications

• 4–6 years of experience in technical support, with 1–2 years in a leadership role.
• Proven ability to manage teams and handle client escalations.
• Strong technical understanding and troubleshooting abilities.

Responsibilities

• Lead and manage the technical support engineer team.
• Oversee daily support operations and ensure timely issue resolution.
• Communicate professionally with clients to handle escalations.

Skills

Technical troubleshooting

Team management

Analytical skills

Problem-solving

Excellent English communication

Education

Bachelor’s degree in Computer Science or related field

Tools

Ticketing systems

Job description

A technology services company is seeking an experienced Technical Support Engineer Manager to lead a dedicated team. The successful candidate will manage daily operations and ensure high-quality client communication in English. Responsibilities include overseeing support processes, coordinating with development teams, and training team members. Candidates should have 4–6 years of experience in technical support and proven leadership abilities. A Bachelor's degree in Computer Science or a related field is required.