Technical Enablement Lead for Support Engineers

Motive Technologies, Inc.; Pakistan; On-site; PKR 12,465,000 - 18,006,000; Full time

Job summary

Motive Technologies, Inc. is seeking an experienced Lead Support Engineer to join our Global Technical Support team as an internal enablement expert for TSEs.

The TL will coach, empower, and uplift TSEs with product knowledge and structured troubleshooting approaches, reducing escalations and improving issue resolution. The role emphasizes hands-on coaching, development of knowledge-base content, and alignment with Backline findings to improve overall support quality.

Qualifications

• 2+ years as a Technical Lead or senior technical support lead.
• Strong coaching ability and track record of helping engineers improve.
• Deep knowledge of SaaS, hardware, fleet, or asset-management platforms.
• Experience using logs, SQL, APIs, DataDog, scripting for investigations.
• Ability to diagnose issues involving product workflows, data, hardware, firmware, integrations.

Responsibilities

• Assist engineers with complex or unfamiliar issues.
• Review investigations and provide coaching on framing, evidence gathering, and testing.
• Develop and maintain product-specific troubleshooting guides and knowledge-base content.
• Coach teams to become self-sufficient by guiding investigations rather than taking ownership of each issue.
• Coordinate with Backline to resolve issues and communicate findings.

Skills

Technical Leadership

SQL

APIs

DataDog

Scripting

Product knowledge

Education

BS in CS/Engineering

Tools

DataDog

APIs

Job description

Motive Technologies, Inc. is seeking an experienced Lead Support Engineer to join our Global Technical Support team as an internal enablement expert for TSEs.

The TL will coach, empower, and uplift TSEs with product knowledge and structured troubleshooting approaches, reducing escalations and improving issue resolution. The role emphasizes hands-on coaching, development of knowledge-base content, and alignment with Backline findings to improve overall support quality.