Technical Support Executive

ChatPandas, Inc.; Lahore; On-site; PKR 1,016,000 - 1,216,000; Full time

Job summary

ChatPandas, Inc. is hiring a Technical Support Executive in Lahore to assist users of our CMS platform. You will diagnose issues via email, guide users through HTML/CSS/JS steps, and coordinate with Dev and Product teams to resolve concerns.

The role emphasizes customer-first service, clear communication, and the ability to work in a fast-paced environment with shifts that may require flexibility.

Qualifications

• Bachelor's degree in CS/IT or related field.
• Experience in technical support, preferably software/web.
• Basic to intermediate HTML/CSS/JS knowledge.
• Familiarity with WordPress or Wix CMS.
• Strong problem-solving and customer-first mindset.
• Excellent written and verbal communication.
• Ability to explain technical concepts to non-technical users.

Responsibilities

• Provide technical assistance and support to users via email regarding the CMS platform.
• Diagnose and troubleshoot technical issues, guiding users through step-by-step solutions.
• Escalate complex issues to relevant teams when necessary.
• Assist users with website setup, configuration, customization, and feature integration.
• Collaborate with cross-functional teams including Development and Product Management to resolve user concerns.
• Ensure timely follow-ups and maintain high customer satisfaction.
• Take ownership of user issues and ensure they are resolved effectively.

Skills

Technical support

Customer-focused

Troubleshooting

Communication

Explain technical concepts

Education

Bachelor's degree in CS/IT or related field

Tools

HTML

CSS

JavaScript

WordPress

Wix

Job description

Job Overview

We are seeking a proactive and customer-focused Technical Support Executive to assist users with our CMS platform for website creation. The ideal candidate will provide timely technical support, resolve user issues, and ensure a smooth and positive customer experience.

Key Responsibilities

• Provide technical assistance and support to users via email regarding the CMS platform
• Diagnose and troubleshoot technical issues, guiding users through step-by-step solutions
• Escalate complex issues to relevant teams when necessary
• Assist users with website setup, configuration, customization, and feature integration
• Collaborate with cross-functional teams including Development and Product Management to resolve user concerns
• Ensure timely follow-ups and maintain high customer satisfaction
• Take ownership of user issues and ensure they are resolved effectively

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
• Prior experience in a technical support role, preferably in software or web development
• Basic to intermediate knowledge of HTML, CSS, and JavaScript
• Familiarity with CMS or website builders such as WordPress or Wix
• Strong problem-solving skills with a customer-first mindset
• Excellent written and verbal communication skills
• Ability to explain technical concepts to non-technical usersComfortable working in a fast-paced environment and adapting to changing priorities

Job Details

• Location: GITMIT Co-Working Space, Gulberg III
• Job Type: Full-Time (Onsite)
• Working Hours: 9 hours/day, 5 days/week
• Shift Timing: 6:00 PM-3:00 AM (PKT)
• Salary: Up to PKR 100,000/month