Technical Support Engineer

HYXI; Pakistan; On-site; PKR 1,200,000 - 2,000,000; Full time

Job summary

HYXI in Pakistan seeks a technically skilled professional to install, commission, and guide PV inverter products regionally. You will organize training, conduct maintenance and upgrades, and promptly resolve on-site issues for inverters and management systems.

Responsibilities include spare parts coordination, drafting technical agreements and tender documents, and providing market-driven technical support to meet customer demands while shaping product development input for inverters.

Qualifications

• Bachelor's degree or above with 3+ years in digital energy solutions or technical support.
• Proficient in Portuguese and English for work communication.
• Strong interpersonal and communication abilities with customer focus.
• Ability to work in a cross-cultural environment.

Responsibilities

• Install, commission, or guide products in the designated region, organize technical training, maintenance, and upgrades (inverters, data collectors, and management systems).
• Handle and resolve on-site service issues for inverters and management systems promptly.
• Coordinate the application and recovery of spare parts.
• Develop technical solutions, draft and review technical agreements, provide project documentation and tenders.
• Understand customer needs, collect requirements, and contribute to product planning and iterations for inverters.
• Engage with the market for photovoltaic inverter products, analyze market intelligence, and provide technical support.

Skills

Portuguese

English

Interpersonal skills

Cross-cultural teamwork

Education

Bachelor's degree or above

Job description

• Responsible for the installation, commissioning, or providing guidance for products in the designated region, organizing technical training, maintenance, and upgrade work (including inverters, data collectors, and management systems).
• Handle and resolve on-site service issues for inverters and management systems in a timely manner.
• Coordinate the application and recovery of spare parts.
• Develop technical solutions for photovoltaic inverters and other products; draft and review technical agreements, provide project technical documentation, and draft and review technical tenders.
• Understand customer needs, identify pain points related to products, and develop targeted strategies and solutions to meet customer demands; collect and study medium- and long-term customer requirements for photovoltaic inverters, provide input for product planning and development, and participate in the product development and iteration review process for inverters.
• Responsible for market engagement for photovoltaic inverter products, collecting and analyzing market intelligence, and providing technical support and answering queries for customers' market demands.

Job Requirements

• :Bachelor's degree or above, with 3+ years of experience in digital energy solutions or technical support; experience in product development is a plus
• .Proficient in Portuguese and English, with the ability to use these languages in a work environment
• .Strong interpersonal and communication skills, with the ability to actively listen to customer feedback and promptly meet customer requirements
• .Ability to work in a cross-cultural environment