Technical Support Engineer

FAST NU; Lahore; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

An established industry player is seeking a dedicated Technical Support Engineer to join their team. This role involves installing and configuring computer applications, monitoring networks, and resolving technical issues while ensuring excellent customer service. You will act as the first point of contact for clients, providing clear instructions and maintaining documentation of all issues. The ideal candidate will possess strong communication skills and a customer-first attitude, ready to tackle challenges with emerging technologies. If you're passionate about technology and helping others, this opportunity is perfect for you.

Qualifications

• Strong telephone etiquette and customer service skills.
• Ability to diagnose and troubleshoot technical issues.

Responsibilities

• Install and configure computer applications and operating systems.
• Monitor and maintain computer networks, resolving issues promptly.
• Act as the first point of contact for clients with technical issues.

Skills

Technical Support

Active Listening

Written Communication

Problem-Solving

Customer Service

Job description

Install and configure computer applications.

Monitor and maintain computer networks.

Configure operating systems.

Resolve issues related to the network.

Prioritize and manage the workflow.

Diagnose, troubleshoot, and resolve issues using customer input.

Design computer systems that meet specific requirements.

Learn and work with emerging technologies.

Act as the first point of contact for clients with issues concerning their computer systems and equipment.

Keep track of system issues and adhere to the agreed timeline until an issue is resolved.

Interact with clients via phone, email or chats and provide concise written/verbal instructions.

Maintain procedural documents and reports.

Follow standard procedures to resolve issues by connecting them to relevant internal departments.

Provide prompt, accurate feedback to customers.

Ensure proper documentation of all issues.

Job Specification

Strong telephone etiquette skills ensure constructive, professional relationships with colleagues and customers. Active listening and written communication follow-up are just as necessary to knowing how to tactfully communicate directions. A “customer first” attitude is inherent in every step a technical support engineer takes.

Location: Information Technology and Services - Zafarwal, Pakistan