Lead Technical Enablement Engineer (Support)

Gomotive; Pakistan; Remote; PKR 1,800,000 - 3,000,000; Full time

Job summary

Motive is seeking a Lead Support Engineer to join the Global Technical Support team as an internal enablement expert for TSEs. You will help coaches build product knowledge, troubleshooting judgement, and investigation discipline to resolve issues independently and escalate when needed.

You will identify gaps, create guides, reusable queries, and knowledge-base improvements, while remaining internally focused and not responsible for direct customer communication.

Qualifications

• Minimum 2 years as Technical Lead or senior support lead.
• Deep knowledge of SaaS, hardware, fleet or asset-management platforms.
• Ability to coach engineers and improve team performance.
• Strong investigation skills using logs, SQL, APIs and debugging tools.
• Experience diagnosing issues across product workflows, data, hardware and integrations.
• Ability to guide investigations and improve escalation quality.
• Proven ability to document knowledge and coach for long-term capability.

Responsibilities

• Assist TSEs with complex issues when next steps are unclear.
• Review investigations and coach on framing, hypotheses and evidence.
• Build and maintain TSE knowledge of Motive products, hardware and integrations.
• Model structured troubleshooting and evidence-based conclusions.
• Create and maintain product docs, checklists, and FAQs.
• Coordinate with Backline for clarifications and findings.
• Document coaching themes and track enablement impact.
• Share recurring patterns with Sr TLs for priorities.

Skills

Technical leadership

Coaching others

Problem-solving

Cross-team collaboration

Strong communication

Education

Bachelors in Computer Science or Engineering

Tools

SQL

APIs

DataDog

Scripting

Job description

Motive is seeking a Lead Support Engineer to join the Global Technical Support team as an internal enablement expert for TSEs. You will help coaches build product knowledge, troubleshooting judgement, and investigation discipline to resolve issues independently and escalate when needed.

You will identify gaps, create guides, reusable queries, and knowledge-base improvements, while remaining internally focused and not responsible for direct customer communication.