Technical Data Support Lead (API & Analytics)

Watershed; Pakistan; Sur place; PKR 900 000 - 1 300 000; Plein temps

Avantages offerts par ce poste

Health benefits

401k and pension plans

PTO (paid time off)

Parental leave

Gym subsidies

Educational reimbursements

Recognition programs

Résumé du poste

Octus is seeking a customer support engineer to be the frontline expert when client data feeds are slow or misbehaving. You will work at the intersection of data and client architecture, guiding clients through authentication issues, schema mismatches, and delivery delays.

You will read logs, diagnose problems, and provide precise, reproducible fixes with cross-functional teams. This role emphasizes deep curiosity, autonomy, and clear communication with engineers and credit analysts alike.

Qualifications

• Candidates seek root causes rather than quick fixes.
• Ability to operate without scripts and read logs and data.
• Strong written and verbal communication with engineers and clients.
• Calm, credible under client pressure and timelines.
• Methodical approach to ambiguous technical problems.

Responsabilités

• Serve as the first technical contact for clients using Direct Data products.
• Diagnose issues across the delivery stack and assist with data quality questions.
• Reproduce problems independently and provide clear cases for engineering.
• Own issues end-to-end and manage client communications until resolution.
• Collaborate with engineering, product, and client success to fix recurring problems.
• Contribute to runbooks, guides, and internal docs for scale.
• Support new client onboarding and ensure productive connections.
• Identify patterns and raise them with product teams as evidence.

Connaissances

Curiosity

Self-driven

Technical aptitude

Clear communication

Composure with clients

Structured problem solving

Outils

Snowflake

Databricks

APIs

Description du poste

Octus is seeking a customer support engineer to be the frontline expert when client data feeds are slow or misbehaving. You will work at the intersection of data and client architecture, guiding clients through authentication issues, schema mismatches, and delivery delays.

You will read logs, diagnose problems, and provide precise, reproducible fixes with cross-functional teams. This role emphasizes deep curiosity, autonomy, and clear communication with engineers and credit analysts alike.