System & Process Officer/Executive (Business Process Management)

ACE Money Transfer Limited; Lahore; On-site; PKR 391,000 - 614,000; Full time

Job summary

ACE Money Transfer Limited in Lahore invites applications for a System & Process Executive to oversee day-to-day operations of the SPD. You will support the System & Process Lead and help implement policies and procedures across departments.

The role emphasizes developing efficient processes, ensuring regulatory compliance, training stakeholders, and automating workflows to support strategic objectives. Fresh graduates with strong communication are encouraged to apply.

Qualifications

• Bachelor's degree in business administration, CS, or a related field.
• Up to 2 years of relevant work experience.
• Fresh graduates with excellent communication skills with good command of presentation, report drafting and policy writing are also encouraged to apply.

Responsibilities

• Developing and implementing processes, procedures, or methods to improve the efficiency of all business aspects
• Ensuring all regulations are followed and report any violations to the SPD Lead
• Conduct audits of current processes to identify opportunities for improvement
• Developing and modifying policies, procedures, and protocols for new or existing programs, processes, and products (as assigned)
• Training stakeholders on the new process to ensure effective implementation
• Analyze current processes and coordinate stakeholders and optimization/re-engineer or modify as per best practices for their signoffs (as assigned)
• Communicate the process change to all affected parties
• Automate the processes through developing and implementing systems

Skills

Communication skills

English proficiency

Presentation skills

Team player

Active & assertive

Can-do attitude

Critical thinking

Problem-solving

Education

Bachelor's degree

Tools

MS Word

Excel

PowerPoint

Visio

Draw.io

Miro

Job description

About Us:We are a dynamic and fast-growing financial technology group headquartered in Manchester, United Kingdom, with an established presence across the UK, Europe, Canada, Australia, Pakistan, and Bangladesh. Our group, encompassing ACE Money Transfer and ACE Union, operates across two regulated verticals: Electronic Money Services (EMI) and Cross-Border Remittances.

About Us:We are a dynamic and fast-growing financial technology group headquartered in Manchester, United Kingdom, with an established presence across the UK, Europe, Canada, Australia, Pakistan, and Bangladesh. Our group, encompassing ACE Money Transfer and ACE Union, operates across two regulated verticals: Electronic Money Services (EMI) and Cross-Border Remittances.
Through our digital platforms, including mobile apps, web portals, and APIs, we deliver a comprehensive range of regulated financial services. These include digital payments, e-wallets, electronic money issuance, prepaid cards, mobile top-ups, bill payments, and international money transfers, designed to serve both individual and business customers in over 100 countries. By leveraging cutting-edge technologies such as AI for fraud detection, automation for seamless transactions, and partnerships with global leaders like Mastercard, we provide secure, user-friendly, and accessible financial solutions that adapt to the evolving needs of a global customer base.
As we scale our EMI and remittance operations amid 2026\'s fintech landscape marked by real-time payments, embedded finance, blockchain integration, and sustainability initiatives, we are building a leadership team to drive innovation, regulatory compliance, and excellence across our dual-regulated ecosystem.

Position Summary:

Job Overview: The System & Process Executive is responsible for overseeing the day-to-day operations of the System and Process Department (SPD), ensuring effective management of organizational systems and processes. The role supports the System & Process Lead and involves developing and implementing policies and procedures in collaboration with stakeholder departments. Additionally, the System & Process Executive provides operational support to System & Process Department and other departments to help achieve the organization’s strategic objectives.

Responsibilities:

• Developing and implementing processes, procedures, or methods to improve the efficiency of all business aspects
• Ensuring all regulations are followed and report any violations to the SPD Lead
• Conduct audits of current processes to identify opportunities for improvement
• Developing and modifying policies, procedures, and protocols for new or existing programs, processes, and products (as assigned)
• Training stakeholders on the new process to ensure effective implementation
• Analyze current processes and coordinate stakeholders and optimization/re-engineer or modify as per best practices for their signoffs (as assigned)
• Communicate the process change to all affected parties
• Automate the processes through developing and implementing systems

Required Qualifications & Experience:

Education: Bachelor’s degree in business administration, Computer Science, or a related field.

Experience: Up to 2 years of relevant work experience.

Fresh graduates with excellent communication skills with good command of presentation, report drafting and policy writing are also encouraged to apply.

Behavioural Skills:

• Good communication skills
• English Language Proficiency (both written and spoken)
• Presentable
• Excellent Presentation Skills
• Team Player
• Active & Assertive
• Can do Attitude
• Critical Thinking & Problem-Solving skills

Competencies:

• Ms Word, Excel, PowerPoint, Visio, Draw.io, Miro, etc
• Systems and Platforms Overview
• Should have worked in the automation process via platforms & apps

ACE Money Transfer Profile: https://www.aceunion.com

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