Supervisor - E-Commerce

METRO Pakistan (Pvt) Limited; Lahore; On-site; PKR 600,000 - 1,100,000; Full time

Job summary

METRO Pakistan (Pvt) Limited is seeking a Delivery Operations Lead to manage and organize customer deliveries, ensure stock availability, and coordinate handover of delivery documents. You will guide the delivery team to meet order specs and timelines from our Lahore-based operations.

Responsibilities include gate passes, route planning, fuel cost verification, maintaining warehouse stock levels and SOPs, coaching team members, monitoring productivity, and handling delivery-related customer

Qualifications

• Graduation or equivalent degree.

Responsibilities

• Manage and organize customer deliveries, ensuring correct quantity and specifications.
• Ensure stock availability for customers and offer substitutes, where required, through the Call Center, while clarifying the same with customers.
• Stay thoroughly informed about customer orders and stock availability, and lead hands-on, timely, and efficient deliveries while ensuring satisfactory customer service.
• Prepare gate passes for transportation of goods.
• Ensure effective route planning and hand over delivery documents to the delivery staff.
• Verify daily fuel costs and transactions and ensure proper documentation is maintained.
• Ensure the required productivity levels of delivery vans are achieved.
• Handle and coordinate customer complaints related to delivery issues.
• Maintain appropriate warehouse stock levels and monitor discrepancies.
• Maintain and monitor warehouse quality standards in accordance with established SOPs.
• Coach and train team members on existing and new concepts, technologies, and processes to support the successful achievement of functional objectives, enhance technical skills, and promote a positive attitude and professional growth.
• Monitor the performance of all team members to identify gaps between expected and actual productivity levels.
• Review and approve the operational activities of team members, including Pickers, Packers, QC, and Delivery Staff.

Education

Graduation or equivalent degree

Job description

METRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad & Faisalabad.

METRO Pakistan (Pvt) Limited is part of METRO GROUP's sales division METRO Cash & Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees.

Job Description

• Manage and organize customer deliveries, ensuring the correct quantity and specifications are fulfilled.
• Ensure stock availability for customers and offer suitable substitutes, where required, through the Call Center, while clarifying the same with customers.
• Stay thoroughly informed about customer orders and stock availability, and lead hands-on, timely, and efficient deliveries while ensuring satisfactory customer service.
• Prepare gate passes for transportation of goods.
• Ensure effective route planning and hand over delivery documents to the delivery staff.
• Verify daily fuel costs and transactions and ensure proper documentation is maintained.
• Ensure the required productivity levels of delivery vans are achieved.
• Handle and coordinate customer complaints related to delivery issues.
• Maintain appropriate warehouse stock levels and monitor discrepancies.
• Maintain and monitor warehouse quality standards in accordance with established SOPs.
• Coach and train team members on existing and new concepts, technologies, and processes to support the successful achievement of functional objectives, enhance technical skills, and promote a positive attitude and professional growth.
• Monitor the performance of all team members to identify gaps between expected and actual productivity levels.
• Review and approve the operational activities of team members, including Pickers, Packers, QC, and Delivery Staff.

Qualifications

Graduation or equivalent degree