Stream Head Partnerships & Channel Expansion

JazzCash; Islamabad; On-site; PKR 3,500,000 - 7,000,000; Full time

Job summary

JazzCash is seeking a Stream Head – Partnerships & Channel Expansion in Islamabad to lead development, onboarding, management, and growth of strategic partnerships. You will own end-to-end lifecycle, coordinate with Legal, Product, Technology, Business, Operations, Finance, Risk/Compliance, and more, reporting to Head of Business Planning & Retail Development.

Responsibilities include strategic partnership development, end-to-end onboarding, channel expansion, performance management, and

Qualifications

• Bachelor’s or Master’s degree in Business Administration, Marketing, Finance, Economics, or relevant discipline.
• 8–12+ years of experience in partnerships, business development, or channel management.
• Fintech/telecom/banking/payments or consumer technology experience preferred.

Responsibilities

• Develop and lead strategic partnerships to expand JazzCash’s channel footprint.
• Own end-to-end partner onboarding and regulatory alignment.
• Define expansion priorities and drive partner-led growth.
• Set partner targets and monitor performance with KPIs.
• Coordinate cross-functional teams across Legal, Product, Technology, Operations, and Finance.
• Establish governance and communication mechanisms with strategic partners.
• Provide training and enablement to partner-facing teams.
• Deliver comprehensive reporting on partnership performance and milestones.
• Identify recurring issues and drive sustainable improvements.

Skills

Strategic thinking

Stakeholder management

Channel management

Negotiation

Data-driven decisions

Cross-functional collaboration

Regulatory/compliance understanding

Education

Business Administration / Economics degree

Job description

Grade: L3

Location: Islamabad

Last Date to Apply: 10 Sep 2026

What is Stream Head – Partnerships & Channel Expansion?

The Stream Head – Partnerships & Channel Expansion will lead the development, onboarding, management, and growth of strategic partnerships aimed at expanding JazzCash’s physical and digital distribution footprint. The role will own the end-to-end partnership lifecycle, from identification and commercial engagement through onboarding, solution deployment, target setting, training, performance management, reporting, and issue resolution.

The incumbent will serve as the central point of contact for strategic partners and will drive cross-functional alignments across Legal, Product, Technology, Business, Operations, Finance, Risk/Compliance, and other relevant functions to ensure successful execution and sustainable business outcomes. The position reports to Head of Business Planning & Retail Development

What does Stream Head – Partnerships & Channel Expansion do?

1. Strategic Partnership Development

• Identify, evaluate, and develop strategic partnership opportunities that can accelerate JazzCash’s channel expansion and business objectives.
• Assess potential partners based on strategic fit, market reach, commercial viability, scalability, and expected business impact.
• Lead commercial discussions and coordinate internal stakeholders to structure mutually beneficial partnership models.

2. End-to-End Partner Onboarding

• Own the complete partner onboarding journey from initial engagement to operational launch.
• Coordinate with Legal for agreements, commercial terms, regulatory requirements, and contractual closure.
• Work with Product and Technology teams to define and implement required solutions, integrations, APIs, systems, and processes.
• Coordinate with Operations to ensure partner readiness, process alignment, and smooth go-live.
• Ensure all onboarding requirements, documentation, training, system readiness, and operational dependencies are completed within agreed timelines.

3. Channel Expansion & Business Growth

• Lead strategic partnerships designed to expand JazzCash’s agent, merchant, retail, and other critical customer touchpoints.
• Define geographic, segment, and channel expansion priorities in alignment with overall business strategy.
• Drive partner-led growth initiatives and ensure partnerships deliver against agreed commercial and operational objectives.

4. Partner Target Setting & Performance Management

• Develop partner-specific business plans and assign appropriate targets in coordination with relevant business owners.
• Establish KPIs covering onboarding, activation, transaction volumes, active base, productivity, revenue, quality, and other relevant business metrics.
• Monitor partner performance through regular dashboards, reviews, and performance reporting.
• Conduct periodic business reviews with strategic partners and drive corrective actions where performance is below expectations.

5. Partner Communication & Relationship Management

• Serve as the primary point of contact for strategic partners across the partnership lifecycle.
• Establish structured communication mechanisms, governance forums, review meetings, and escalation channels.
• Ensure timely communication of business priorities, targets, product changes, policies, campaigns, and operational updates.
• Represent JazzCash in partner discussions and ensure alignment on strategic priorities.

6. Cross-Functional Stakeholder Management

The incumbent will act as the central coordinator across internal functions to ensure seamless execution of strategic partnerships.

• Legal – agreements, contracts, commercial terms, compliance requirements, and legal closure.
• Product – solution design, product requirements, enhancements, integrations, and roadmap alignment.
• Technology – technical integration, system readiness, APIs, testing, and technology-related dependencies.
• Business POCs – target assignment, business planning, performance tracking, and reporting.
• Operations – operational readiness, process implementation, service delivery, and issue resolution.
• Finance – commercial validation, settlements, invoicing, partner economics, and financial reconciliation where applicable.
• Risk & Compliance – relevant risk, regulatory, KYC/KYB, and control requirements.
• Ensure clear ownership, timelines, and accountability across stakeholders and proactively escalated issues that may impact partnership delivery.

7. Training & Partner Enablement

• Develop and coordinate partner training programs to ensure readiness before and after launch.
• Work with relevant teams to develop training material, SOPs, product guides, and communication toolkits.
• Ensure partner-facing teams understand JazzCash products, processes, customer journeys, compliance requirements, and business objectives.

8. Performance Reporting & Governance

• Establish comprehensive reporting mechanisms for strategic partnerships.
• Develop dashboards and management reports covering partner onboarding, productivity, business performance, financial contribution, operational issues, and key milestones.
• Provide regular updates to senior management on partnership performance, opportunities, risks, and key dependencies.

9. Issue Resolution & Continuous Improvement

• Own the coordination and resolution of partner-related issues across internal functions.
• Establish clear escalation mechanisms and ensure timely closure of critical partner concerns.
• Identify recurring operational or product issues and work with relevant teams to develop sustainable solutions.

JazzCash is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

What are we looking for and what does it require to be a Stream Head – Partnerships & Channel Expansion?

• Strong strategic thinking and execution capabilities
• Excellent stakeholder management and cross-functional collaboration
• Deep understanding of partner economics and field dynamics
• Strong analytical and problem-solving skills
• Experience working with regulators and compliance frameworks
• Negotiation & Influencing skills with the ability to engage diverse teams
• Bachelor’s or Master’s degree in Business Administration, Marketing, Finance, Economics, or a relevant discipline.
• 8–12+ years of relevant experience, preferably in partnerships, business development, channel management, fintech, telecom, banking, payments, or consumer technology.
• Proven experience in managing strategic partnerships and complex cross-functional initiatives.
• Strong understanding of distribution and channel ecosystems, particularly agent, merchant, retail, or digital channels.
• Demonstrated experience in negotiating and managing commercial partnerships.
• Experience managing large-scale onboarding and implementation programs will be preferred.
• Strong exposure to business planning, target setting, performance management, and data-driven decision-making.
• Experience working with multiple internal stakeholders and senior external partners.

Why Join JazzCash?

As one of the largest digital financial services providers in Pakistan, our objective is to continue to change the lives of our customers for the better.

Recognizedas one of the leading employers in the country, JazzCash epitomizes the philosophy that each JazzCashemployee is passionately living a better life every day, inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer obsession.

This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.