Strategic Retail Success Manager

NielsenIQ; Punjab; Presencial; PKR 2.500.000 - 4.800.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Descripción de la vacante

NIQ seeks a Retail Customer Success Manager to partner with key retail clients across MEA, delivering analytics-driven client experiences and leading high-impact engagements. This role oversees major strategic retailers and supports the APP Retail Vertical team’s multi-market needs.

Responsibilities include executive-level relationship management, renewals, growth initiatives, and cross-functional collaboration to ensure superior value delivery.

Formación

• 5-8 years of experience in CPG, retail, market research, or analytics-driven roles.
• Strong track record managing regional/global retail accounts.
• Excellent consultative mindset and strategic problem-solving skills.
• Proven success in revenue growth and client expansion.
• MBA is preferred but not required.

Responsabilidades

• Act as senior relationship owner for key retail clients, managing executive-level engagement with support from account directors/managers.
• Identify and engage senior stakeholders; build relationships and grow sales opportunities.
• Define and execute strategic service direction and support renewals with account leadership.
• Lead onboarding and transformation processes for new clients.
• Lead Quarterly Business Reviews and Top-to-Top client reviews to ensure value delivery.
• Drive client satisfaction through structured NPS programs and governance.
• Collaborate with cross-functional teams to ensure best-in-class delivery.
• Serve as the single point of ownership for escalations and governance.
• Identify growth opportunities and manage communications for partnerships.
• Mentor internal teams to generate leads and expand partnerships.

Conocimientos

Relationship management

Stakeholder management

Strategic account leadership

Business analytics

Presentation skills

Educación

MBA preferred

Herramientas

POS analytics

Panel data

SA&I

Descripción del empleo

NIQ seeks a Retail Customer Success Manager to partner with key retail clients across MEA, delivering analytics-driven client experiences and leading high-impact engagements. This role oversees major strategic retailers and supports the APP Retail Vertical team’s multi-market needs.

Responsibilities include executive-level relationship management, renewals, growth initiatives, and cross-functional collaboration to ensure superior value delivery.