Client Success Lead, Market Research & Insights

Nielsen Consumer LLC; Karachi Division; Sur place; PKR 670 000 - 1 116 000; Plein temps

Avantages offerts par ce poste

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Résumé du poste

NIQ is seeking a Customer Success professional to partner with clients, fuse data and insights, and deliver measurement improvements across markets. The role emphasizes managing client inquiries, developing research instruments, and delivering detailed reports.

Responsibilities include planning and executing research projects, ensuring on-time delivery within budget, and maintaining strong client service orientation while analyzing datasets and producing actionable recommendations.

Qualifications

• At least 6 months of experience in market research.
• Experience in Primary Quantitative Market Research with practical knowledge of research methodologies in consumer research measurement.
• Strong analytical skills and proficiency in working with large datasets.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Excel and PowerPoint.
• Strong attention to detail and ability to work in a fast-paced environment.
• Ability to work independently and as part of a team.

Responsabilités

• Managing the client – The candidate must be able to individually communicate with the client and manage the client by addressing their queries comprehensively.
• Writing Proposal and research instruments – Must be able to work on research instruments and proposals according to the brief received from the client by assimilating the client’s marketing or business problems.
• Report Making – Must be able to work on the report with a detailed understanding on how the report is to be prepared with recommendations.
• Research – Must be knowledgeable about different types of research e.g., BH – What are the various components of BHT study? How to interpret and read the data? What is U&A study? What is a segmentation study & what are its components? Etc.
• Analysis – Must be able to make the Analysis plan and develop the framework of the analysis plan. Depending on the proposal & objectives. Maintain a client service orientation by managing day-to-day administration of client service and coordinating the analysis and reporting of assigned research projects.
• Develop questionnaires and other research materials as needed.
• Participate in the planning and execution of research projects.
• Manage research projects from start to finish, including project planning, data collection, analysis, and report writing.
• Ensure that research projects are completed on time and within budget. Must understand the costing framework of a project.

Connaissances

Analytical skills

Communication skills

Teamwork

Excel & PowerPoint

Handling large datasets

Attention to detail

Formation

Bachelor's degree in Statistics, Management, Marketing, Business, or related fields

Outils

Microsoft Excel

PowerPoint

Description du poste

NIQ is seeking a Customer Success professional to partner with clients, fuse data and insights, and deliver measurement improvements across markets. The role emphasizes managing client inquiries, developing research instruments, and delivering detailed reports.

Responsibilities include planning and executing research projects, ensuring on-time delivery within budget, and maintaining strong client service orientation while analyzing datasets and producing actionable recommendations.