Strategic Operations Director

Touchstonejobs; Islamabad; On-site; PKR 6,000,000 - 12,000,000; Full time

Job summary

Touchstonejobs is seeking a Director of Operations with a proven track record in outsourcing environments. The role focuses on aligning financial and human capital with strategic goals, driving efficiency, and delivering client success across campaigns.

The candidate will lead high-impact initiatives, design best-practice processes, and mentor teams to achieve growth and profitability while maintaining service excellence.

Qualifications

• Demonstrated ability to drive operational efficiency and process improvement in an outsourcing environment.
• Experience with financial performance analysis, budgeting, and ROI considerations.
• Ability to design and implement long-term business strategies and client-focused solutions.
• Proven leadership to mentor and develop senior associates and teams.

Responsibilities

• Design and communicate short- and long-term business strategies to meet targets and align with client goals.
• Direct financial controls to optimize profits and monitor budgets and forecasts.
• Assess budgets, P&L statements, and ROI to guide decision-making.
• Identify growth opportunities and manage technology and human capital development.
• Establish metrics and standards to measure operational efficiency and drive improvements.
• Collaborate with support areas to integrate technology and create seamless workflows.
• Develop and implement SOPs for smooth campaign execution.
• Mentor and coach Associates, ensuring continuous development and resource optimization.
• Lead client onboarding, RFP responses, and contract finalization with a focus on value delivery.

Skills

Strategic leadership

Operational management

Outsourcing expertise

Client relationship management

People development

Process improvement

Financial acumen

Data analytics

Technology awareness

Tools

Artificial Intelligence

Data Analytics Tools

Unified Communications

Cloud-based systems

Automation

Job description

Touchstonejobs is seeking a Director of Operations with a proven track record in outsourcing environments. The role focuses on aligning financial and human capital with strategic goals, driving efficiency, and delivering client success across campaigns.

The candidate will lead high-impact initiatives, design best-practice processes, and mentor teams to achieve growth and profitability while maintaining service excellence.