Sr. Manager Business Insights & Operations

Zong CMPak Ltd; Islamabad; On-site; PKR 2,500,000 - 3,500,000; Full time

Job summary

A telecommunications company in Islamabad is seeking a Senior Manager for Business Insights & Operations. This role involves strategic channel management, reporting frameworks, and process governance to drive business growth. Ideal candidates will have a Master's degree and 6-8 years of relevant experience, along with strong analytical and communication skills. This permanent position offers an opportunity to work in a dynamic environment.

Qualifications

• 6-8 years of relevant work experience.
• Strong analytical and problem-solving skills.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Responsible for overall channel planning strategy.
• Develop and maintain reporting frameworks for KPIs.
• Evaluate existing systems to identify optimization opportunities.

Skills

Channel Planning & Development

Analytical skills

Communication

Presentation abilities

Problem-solving

Education

Master’s degree in business management

Job description

Department & Function: Govt. & Corporate Sales

Position: Senior Manager Business Insights & Operations

Location: Islamabad

Reporting to: Deputy Director Gov. & Corporate Sales & Services

Job Type: Permanent

Job Purpose:

• Manager Business Insights & Operations play a crucial role in driving the business growth strategies of GCSS. The role is responsible for various aspects of channel management, BI & reporting, System & Process and governance. The position works closely with sales, product and Industry growth departments to achieve the business objectives

Job Responsibilities:

Channel Planning & Strategy:

• Responsible for overall channel planning strategy and channel operations management
• Look after bill waivers and subsidy disbursement management
• Contract management & look back analysis (Customer commitment analysis)
• Responsible for development of commission policies and monthly commission management including calculation, analysis, optimization and disbursement for the Corporate Channel
• End to end management of yearly planning of regional head count requirements with relevant stakeholders, allocation and regional structure implementation
• Responsible for channel need identification and channel capability development, system automation and development related to Channel management projects
• Introduce and establish alternate & adjacent channel for sales including designing and executing Channel Promos

Reporting, Analysis & Business Insights:

• Develop and maintain reporting frameworks to track key performance indicators (KPIs) and provide regular updates to stakeholders
• Conduct in-depth data analysis to identify trends, patterns, and opportunities for improvement
• Create dashboards, scorecards, and other visualization tools to provide real-time insights into key business metrics
• Collaborate with cross-functional teams to identify data needs and requirements

Function-wise KPI Monitoring & Tracking:

• Define and track function-specific KPIs to measure performance and drive accountability
• Implement systems and processes for ongoing monitoring and tracking of KPIs to identify areas for improvement and make recommendations for optimization Analyze KPI data

System & Processes/Governance:

• Evaluate existing systems and processes to identify opportunities for optimization & implement improvements to streamline workflows and enhance efficiency
• Provide training and support to end-users on new systems and processes
• Conduct regular audits and reviews to assess compliance and identify areas for improvement.

Qualifications:

• Hold a Master’s degree preferably in business management

Job Specific Skills:

• Deep insight of Channel Planning & Development with strong analytical skills
• Strong analytical and problem-solving skills with the ability to translate data
• Excellent communication and presentation abilities.
• Ability to work independently and collaboratively in a fast-paced environment.
• Knowledge of core learning theories, thought leaders, best-practice approaches, current trends, and associations and sources of new information.

Experience:

• 6-8 years of relevant work experience