Specialist, ERP

KinderCare Learning Centers; Pakistan; On-site; PKR 1,800,000 - 2,400,000; Full time

Job summary

Aga Khan University in Pakistan seeks a Specialist, ERP to drive implementation, optimization, and support of the PeopleSoft ERP within the Purchasing & Supply Chain Management division.

The role emphasizes data analytics, process improvement, and effective change management, with training and collaboration across ICT, Finance, and Operations to ensure compliant ERP workflows.

Qualifications

• 16 years of education / master’s degree in business administration/ computer science/ information systems or related field.
• Trainings and certifications in ERP systems and IT software will be considered as an added advantage.
• Min. 2 – 3 years of experience in ERP Software development/ implementation/ training / functional lead.
• Experience in Healthcare Industry will be considered as an added advantage.
• Expertise in ERP systems, preferably PeopleSoft.
• Strong analytical, reporting, and process improvement skills.
• Experience in system support, troubleshooting, and user training.
• Knowledge of AI, digital solutions, and business automation.
• Proven project, change management, and stakeholder engagement capabilities.
• Strong communication and collaboration skills.

Responsibilities

• ERP Implementation & Optimization - Lead/support configuration, testing, rollout, and improvement of ERP modules
• Functional & Technical User Support - Provide second-line ERP and system support to PSCMD and end-users
• Data Analytics & Insights - Generate actionable analytics for purchasing, inventory, and supplier performance
• Risk Identification & Controls Monitoring - Use data trends to highlight risks (e.g., overstocking, delays, compliance issues)
• Process Re-engineering & Automation - Identify inefficient processes and implement ERP or digital automation solutions
• System Training & Knowledge Management - Conduct ERP-related trainings and maintain SOPs for users
• Cross-System Functional Support - Provide support for other PSCMD tools (e.g., eTendering, Contracts)
• Explore Use of AI Tools - Pilot AI applications for demand planning, contract insights, or anomaly detection
• Collaboration with ICT & Stakeholders - Act as a bridge between PSCMD, ICT, Finance, and Operations for system needs
• Compliance & Reporting - Ensure ERP workflows comply with internal policies and audit standards

Skills

ERP implementation

Data analytics

Change management

Stakeholder engagement

System training

Cross-system support

AI tools

Collaboration

Communication

Education

Master’s degree in Business Administration / Computer Science / Information Systems

Tools

PeopleSoft

Job description

Job Description - Specialist, ERP (260003C9)

Job Description

Specialist, ERP - ( 260003C9 )

Specialist, ERP

Division: Purchasing & Supply Chain Management

Introduction to the Aga Khan University:

Chartered in 1983, Aga Khan University (AKU) is a private, autonomous and self-governing international university with 13 teaching sites in 6 countries distributed across three continents. As an integral part of the Aga Khan Development Network, AKU provides higher education in several disciplines, carries out research pertinent to the countries in which it exists and has campuses, programmes and/or teaching hospitals in Afghanistan, Kenya, Pakistan, Tanzania, Uganda and the UK. As an international institution, AKU operates on the core principles of quality, relevance, impact and access; and AKU is a model of academic excellence and an agent of social change.

As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.

Job Role / Responsibilities:

Reporting to the Director PSCMD (or designee), the Assistant Manager, ERP will be responsible for the effective implementation, support, and optimization of the PeopleSoft ERP system within the Purchasing and Supply Chain functions. The role requires strong functional knowledge of procurement and supply chain processes, ERP systems expertise (preferably PeopleSoft), and project/change management skills. The incumbent will also support departmental users with other relevant systems, identify process gaps, propose digital solutions, conduct user training, and lead change management initiatives to drive operational efficiency and system adoption.

You will be responsible to:

• 1. ERP Implementation & Optimization - Lead/support configuration, testing, rollout, and improvement of ERP modules
• 2. Functional & Technical User Support - Provide second-line ERP and system support to PSCMD and end-users
• 3. Data Analytics & Insights - Generate actionable analytics for purchasing, inventory, and supplier performance
• 4. Risk Identification & Controls Monitoring - Use data trends to highlight risks (e.g., overstocking, delays, compliance issues)
• 5. Process Re-engineering & Automation - Identify inefficient processes and implement ERP or digital automation solutions
• 6. System Training & Knowledge Management - Conduct ERP-related trainings and maintain SOPs for users
• 7. Cross-System Functional Support - Provide support for other PSCMD tools (e.g., eTendering, Contracts)
• 8. Explore Use of AI Tools - Pilot AI applications for demand planning, contract insights, or anomaly detection
• 9. Collaboration with ICT & Stakeholders - Act as a bridge between PSCMD, ICT, Finance, and Operations for system needs
• 10. Compliance & Reporting - Ensure ERP workflows comply with internal policies and audit standards

Eligibility Criteria / Requirements:

• 16 years of education / master’s degree in business administration/ computer science/ information systems or related field.
• Trainings and certifications in ERP systems and IT Software will be considered as an added advantage.
• Min. 2 – 3 years of experience in ERP Software development/ implementation/ training / functional lead
• Experience in Healthcare Industry will be considered as an added advantage
• Expertise in ERP systems, preferably PeopleSoft.
• Strong analytical, reporting, and process improvement skills.
• Experience in system support, troubleshooting, and user training.
• Knowledge of AI, digital solutions, and business automation.
• Proven project, change management, and stakeholder engagement capabilities.
• Strong communication and collaboration skills.

Comprehensive employment reference checks will be conducted