Spare Parts Store Coordinator – Customer Service

Dawlance; Saddar; On-site; PKR 500,000 - 900,000; Full time

Job summary

Dawlance is seeking a dynamic Store Officer for its Customer Service team in Rawalpindi to manage spare parts planning, inventory, and store operations.

You will receive parts, reconcile with Central Store, conduct audits, minimize dead stock, and support dealers with timely deliveries. A Bachelor's degree and 1–2 years' experience are required, with a strong eye for detail and process discipline.

Qualifications

• Bachelor's degree in a relevant field.
• 1–2 years of relevant experience.
• Strong understanding of spare parts planning, forecasting, and demand management.
• Good knowledge of inventory management and stock control.
• Ability to accurately reconcile store transactions and maintain inventory records.

Responsibilities

• Plan spare parts requirements based on forecasts and branch consumption, and coordinate monthly and quarterly demand with the Central Store.
• Receive spare parts and reconcile quantities and documentation with the Central Store.
• Ensure proper storage, stacking, layout, and organization of spare parts within the store.
• Prioritize and arrange parts for critical customer complaints and PNA cases in line with approved procedures.
• Issue spare parts to technicians, CWS, franchises, and dealers against approved requirements and ensure timely closure of IA cases.
• Conduct daily physical audits of store issuances and maintain accurate inventory records.
• Monitor and minimize dead stock and stock-outs while maintaining inventory levels within defined consumption limits.
• Manage the sale of new and dead stock parts to walk-in customers and parts dealers.
• Coordinate with parts dealers, collect orders, and ensure timely delivery of spare parts.
• Provide market feedback on spare parts pricing, competitor activities, and market trends.
• Support the development of alternate parts for obsolete items and contribute to expanding the parts dealer network.
• Manage warranty parts issuance, rejected parts, faulty parts, scrap, and dismantled unit spare parts in accordance with company SOPs.
• Monitor the consumption of store consumables and maintain the required records and controls.
• Conduct quality inspections of received parts and prepare the required MRRs on a timely basis.
• Identify and report damaged stock and follow up for timely resolution.
• Maintain and organize all store-related records and ensure compliance with established procedures and quality standards.

Skills

Spare parts planning

Forecasting

Demand management

Inventory control

Stock management

Store layout

Physical audits

Inventory records

Quality checks

Procurement

Dealer support

Obsolete parts

Alternate parts

Issuance against complaints

Education

Bachelor's degree

Job description

Dawlance is seeking a dynamic Store Officer for its Customer Service team in Rawalpindi to manage spare parts planning, inventory, and store operations.

You will receive parts, reconcile with Central Store, conduct audits, minimize dead stock, and support dealers with timely deliveries. A Bachelor's degree and 1–2 years' experience are required, with a strong eye for detail and process discipline.