Software Support Executive

Generix Solutions; Lahore; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

An established industry player is seeking a Software Support Executive to deliver exceptional technical assistance and training to customers. In this dynamic role, you will respond to inquiries, troubleshoot software issues, and collaborate with internal teams to ensure customer satisfaction. Your strong communication and customer service skills will be key in guiding users through problem-solving steps and enhancing their understanding of software applications. Join a forward-thinking company where your contributions will directly impact customer experiences and drive success in a fast-paced environment.

Qualifications

• Strong communication and customer service skills are essential.
• Basic computer proficiency required, especially in Microsoft Office.

Responsibilities

• Provide technical assistance and support to customers via various channels.
• Diagnose and troubleshoot software issues while documenting interactions.

Skills

Communication Skills

Customer Service Skills

Problem-Solving

Technical Assistance

Multitasking

Education

Intermediate (BBA, BCom, BA) or equivalent

Tools

Microsoft Office

Job description

Intermediate (BBA, BCom, BA) or equivalent

A Software Support Executive is responsible for providing technical assistance, support, and training to customers.

Key Responsibilities:

• Responding to customer inquiries via phone, email, or chat.
• Diagnosing and troubleshooting technical issues with software applications.
• Guiding customers through problem-solving steps or providing remote assistance.
• Documenting customer interactions, issues, and resolutions.
• Collaborating with internal teams, such as development or quality assurance, to resolve complex issues.
• Providing training and support materials to customers to enhance their understanding and usage of the software.
• Identifying and escalating unresolved issues to higher-level support or development teams.
• Continuously updating knowledge base and support documentation.
• Ensuring timely resolution of customer issues to maintain high levels of customer satisfaction.
• Participating in software testing and quality assurance processes to identify and report bugs.

Job Specification

Strong communication and customer service skills.

Basic computer proficiency (Microsoft Office).

Organized, detail-oriented, and able to multitask.

Information Technology and Services - Lahore, Pakistan