ServiceNow Developer/Senior Software Engineer

HSBC; Hyderabad City Taluka; On-site; PKR 2,000,000 - 2,750,000; Full time

Job summary

A major global banking organization in Hyderabad seeks a Senior Software Engineer to create and implement business rules and perform custom application development in ServiceNow. Candidates should have substantial experience in ITSM and JavaScript, with proven skills in stakeholder management. This role offers an opportunity to be part of a dynamic team focused on leveraging ServiceNow for enhanced IT service management.

Qualifications

• Experience in ITSM, ITOM, Event Management and Integrations.
• Strong stakeholder management and client collaboration skills.
• Experience in configuring roles, profiles, email services, and workflows.

Responsibilities

• Create and implement Business rules and Client Scripts in ServiceNow.
• Develop strategies for identifying issues in ITSM and ITOM areas.
• Report on ITSM performance metrics using the ServiceNow Performance Analytics Module.

Skills

ITSM

JavaScript

Stakeholder management

ServiceNow

Tools

ServiceNow

IBM Tivoli Netcool

Smart Cloud Control Desk (Maximo)

Job description

Overview

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Software Engineer.

Responsibilities

• In this role, you will: Having knowledge of domains like procurement, TPRM, GRC are preferred.
• Good in stakeholder management and worked with Various clients across the globe.
• He/She has experience on ITSM, ITOM- Event Management and Integrations, SWD, CMDB, JavaScript, Smart Cloud Control Desk (Maximo), IBM Tivoli Netcool and TBSM.
• Create and implement Business rules, UI Actions, UI Policies, and Client Scripts for various applications in ServiceNow.
• Develop strategies for identifying issues and gaps for various modules in ITSM and ITOM areas.
• Experience in creating custom Applications and modules in ServiceNow as per the requirements.
• Expertise’s on UI builder, Export set’s, Java Scripting, Integration Hub and Service portals.
• Specialized experience in activities related to Configuration like Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and Approval Processes.
• Develop KPIs and provide ITSM performance metrics reports using the ServiceNow Performance Analytics Module. Expertise in the design and development of custom applications in ServiceNow and utilizing its potential in PaaS (Platform-as-a-Service).
• Stay up to date with ServiceNow best practices, new features and industry trends.
• Worked on ServiceNow environment upgrades.

Qualifications

• Experience in ITSM, ITOM, Event Management and Integrations, SWD, CMDB, JavaScript, ServiceNow and related tools.
• Experience with UI Builder, Export Sets, Java Scripting, Integration Hub and Service Portals.
• Knowledge of domains like procurement, TPRM, GRC is preferred.
• Strong stakeholder management and experience working with clients across the globe.
• Experience in configuring roles, profiles, email services, page layouts, workflow alerts, actions, and approval processes.
• Experience in ServiceNow performance analytics and KPIs; development of custom applications in ServiceNow; experience with PaaS.
• Willingness to stay up to date with ServiceNow best practices, features and industry trends.