Service Center Growth & Operations Lead

PakWheels.com; Lahore; On-site; PKR 1,800,000 - 3,200,000; Full time

Job summary

PakWheels.com in Lahore is seeking an Operations Manager – Service Center to lead the launch, expansion, and day-to-day management of service centers across Lahore and surrounding regions. You will drive operational excellence, retailer sales growth, profitability, customer satisfaction, and ensure project execution aligned with company objectives.

This role demands 6–10 years in lubricants/oil marketing or automotive service, with a Bachelor's degree and proven leadership across blue- and

Qualifications

• 6–10 years of experience in lubricants/oil marketing, automotive service, or related retail sector.
• Bachelor’s degree in Engineering or Business Administration.
• Proven project management and leadership experience.

Responsibilities

• Lead the setup, launch, and expansion of Service Centers across Lahore and assigned territories.
• Act as the project owner by coordinating with all internal and external stakeholders to ensure timely execution.
• Manage the recruitment, training, and development of Service Center teams.
• Oversee day-to-day operations of Service Centers, ensuring operational efficiency and service quality.
• Drive sales performance, revenue growth, profitability, and achievement of operational targets.
• Develop site-wise business plans and identify opportunities for retail expansion and network development.
• Conduct market surveys, competitor analysis, and business research to identify growth opportunities.
• Monitor sales performance, margins, KPIs, and team productivity on a regular basis.
• Ensure customer service excellence and maintain company standards for quality, pricing, and operational compliance.
• Lead and manage both blue-collar and white-collar teams across the region.
• Prepare operational reports, business reviews, and strategic recommendations for management.

Skills

Leadership

Project management

Stakeholder management

Communication

Problem-solving

Education

Bachelor's degree in Engineering or Business Administration

Job description

PakWheels.com in Lahore is seeking an Operations Manager – Service Center to lead the launch, expansion, and day-to-day management of service centers across Lahore and surrounding regions. You will drive operational excellence, retailer sales growth, profitability, customer satisfaction, and ensure project execution aligned with company objectives.

This role demands 6–10 years in lubricants/oil marketing or automotive service, with a Bachelor's degree and proven leadership across blue- and