Senior Telecom Project Leader - Customer Delivery & Growth

Ericsson GmbH; Lahore; On-site; PKR 4,785,000 - 6,911,000; Full time

Job summary

Ericsson GmbH in Cairo, Egypt is seeking a seasoned Customer Project Manager to lead assigned customer telecom projects and ensure goals, contracts, and customer expectations are met. You will drive cross-functional execution, manage risks, and mentor teams while pursuing add-on opportunities.

The role requires PMI/PMP certification, 10+ years in telecom project management, and strong communication in English; French or Arabic is a plus.

Qualifications

• Bachelor or Master of Science in Engineering, Computer Science or Equivalent.
• More than 10 years of experience in Telecommunication industry.
• Demonstrable experience of at least 7 years in customer-facing project manager role; or equivalent leadership towards Telecom operators.
• Domain experience: Telecom BSS.
• Product Knowledge: Charging, Billing, Mediation, Catalog Manager, Telecom CRM, Ericsson Wallet Platform, Order Care, Digital Monetization.
• Experience in systems integration projects with high number integration points requiring heavy customization and non-standard integrations is an asset.
• Certification: PMI© project manager certification (PMP) or equivalent.
• Proven problem-solving skills and good in written & spoken communication.
• Customer focused and desire understand business and customer needs.
• Professional attitude with solid ability to prioritize, manage time and deliver results.
• Good team player with high interpersonal skills.
• Financial Acumen & Analysis Skills
• Customer and Market Insight
• Proficiency in English.
• French and/or Arabic are a plus

Responsibilities

• Establish the project plan baseline: define project scope, secure the necessary resources and plans and supervise all activities
• Drive project execution: track project activities, supervise and handle changes, conflicts, and critical issues
• Handle project finance: ensure financial system monitoring
• Handle customer and partner engagement: manage customer relationship-building confidence and trust, ensure project progress
• Secure delivery compliance with both contractual and business case requirements
• Mentor the project team and support their professional growth
• Actively seek to improve top and bottom lines, managing project finances and by identifying and driving add-on-sales opportunities
• Drive improvement activities related to risk assessments and risk management
• Work closely with the account team during presales, responsible for contract execution strategy, cost estimations, time & resource planning

Skills

PMI PMP

Project management

Customer-facing

Telecom BSS

Financial acumen

English proficiency

Cross-functional leadership

Education

Bachelor/Master of Science in Engineering or CS

PMI PMP certification

Tools

Systems integration experience

Job description

Ericsson GmbH in Cairo, Egypt is seeking a seasoned Customer Project Manager to lead assigned customer telecom projects and ensure goals, contracts, and customer expectations are met. You will drive cross-functional execution, manage risks, and mentor teams while pursuing add-on opportunities.

The role requires PMI/PMP certification, 10+ years in telecom project management, and strong communication in English; French or Arabic is a plus.