ICT Program Director

Ericsson GmbH; Lahore; On-site; PKR 41,609,000 - 58,252,000; Full time

Job summary

Ericsson Islamabad is seeking an ICT Program Director to lead multiple CSS BOS domain projects (BSS/OSS), delivering scope, time, costs and quality per sponsor agreement. You will secure resources, define governance, and monitor activities across complex ecosystems with cross-functional teams.

You will manage customer relationships at the C-level, oversee vendor contracts, handle risks, and drive improvements to ensure successful delivery and client satisfaction while mentoring project staff and

Qualifications

• More than 10 years in project and/or program manager roles within ICT sector.
• Transformation programs leadership in ICT/BSS/OSS with budgets of 10M USD or more.
• Proven multi-vendor coordination and management of diverse subcontractors.
• PMI PMP certification or equivalent is preferred.
• Proficiency in English and strong written/spoken communication.

Responsibilities

• Build strong C-level customer relationships and increase trust in Ericsson as a partner.
• Manage operational relationships with customers and ensure high satisfaction.
• Establish program organization, baselines, scope, resources, and cost control.
• Handle conflicts and issues; govern scope changes with proper approvals.
• Oversee vendor contracts and governance; ensure cost efficiency and compliance.
• Drive risk management and financial monitoring for programs.
• Mentor project teams and contribute to growth and best practices.

Skills

Project Management

Transformation Programs

Leadership

Budget management

Vendor management

Risk management

Stakeholder management

English

PMP

PMI

Education

Bachelor or Master of Science in Engineering, Computer Science or Equivalent

Job description

About this opportunity

We are looking for an Information and Communication Technology (ICT) Program Director (PD) who will lead number of projects in the CSS (Cloud Software Services) BOS domain (BSS/OSS)) towards its goal in terms of scope, time, costs, and quality in accordance with the agreement made with the project sponsor. You will ensure that a contract for products and/or services is delivered to the satisfaction of Customer, Program sponsor and Ericsson. To be successful, you will record details and clarify the project scope, secure the necessary resources and plan and monitor all necessary activities. Depending on the project category and complexity, you will be active participant in the project governance group and engage Stakeholders.

What you will do

• Build a strong Customer Relationship at C-Level (IT, Engineering, Marketing, Finance etc.), become a sort of Ericsson “agent” at to increase the customer’s trust in Ericsson as a Partner.
• Manage projects operational relationships with the customer, arranging meetings, ensuring a high level of customer satisfaction.
• Be responsible for contract fulfillment, establish the program organization, the project plan baseline, clarify scope and secure vital resources at the right cost level and supervise all activities.
• Manager conflicts and critical issues within a program.
• Manage program scope and change requests meticulously, ensuring all changes are assessed for impact, approved through proper governance, and fully documented with supporting evidence to maintain transparency and audit readiness.
• Work closely with the account team during pre-sales, responsible for contract execution strategy, cost estimations, time & resource planning.
• Support organizational set-up and growth; a main contributor to the Professional Service culture growth, delivery methodology fine-tuning as well as harvesting the best practices from the programs driven.
• Provide strong leadership to drive cross-functional teams and program success.
• Handle project finance: ensure financial system monitoring
• Drive improvement activities related to risk assessments and risk management
• Actively seek to improve top and bottom lines, managing project finances and by identifying and driving add-on-sales opportunities
• Mentor the project team and support their professional growth

Vendor & Partner Management

• Oversee third-party vendors and subcontractors across the full lifecycle of the program/project
• Negotiate and manage vendor contracts to secure cost efficiency, service levels, and compliance with Ericsson and customer requirements.
• Align vendor activities with Ericsson’s delivery commitments, ensuring seamless integration and coordination.
• Serve as the escalation point for vendor-related issues, ensuring timely resolution and maintaining collaborative relationships.
• Monitoring vendor performance against KPIs, SLAs, and contractual terms, and driving improvements were required.
• Enforce adherence to Ericsson’s governance, compliance, and security standards in all vendor engagements.

The skills you bring

• Education: Bachelor or Master of Science in Engineering, Computer Science or Equivalent
• Proven track record in leading large Transformation Programs in Operators within ICT, BOS domains with a minimum budget of 10MUSD
• Proven experience leading large-scale Systems Integration programs with tight deadlines, involving coordination across multiple vendors and diligent management of diverse subcontractors to ensure seamless delivery, risk mitigation, and adherence to contractual obligations.
• Prime integration experience.
• Demonstrable experience: more than 10 years in project and/or program manager role; or equivalent leadership role within ICT sector
• Domain and Technology experience: BSS, OSS.
• Areas of Expertise: Ericsson Charging, Billing, Mediation, Order Care, Catalogue Manager implementations.
• Certification: PMI© Project Management Professional (PMP) or equivalent
• Proven problem-solving skills and good in written & spoken communication
• Customer focused and desire to understand business and customer needs
• Professional attitude with solid ability to prioritize, manage time, and deliver results
• Good team player with high interpersonal skills
• Strong Leadership Skills are required
• Proficiency in English

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Pakistan (PK) || Islamabad