Customer Project Manager

Ericsson GmbH; Lahore; On-site; PKR 4,785,000 - 6,911,000; Full time

Job summary

Ericsson GmbH in Cairo, Egypt is seeking a seasoned Customer Project Manager to lead assigned customer telecom projects and ensure goals, contracts, and customer expectations are met. You will drive cross-functional execution, manage risks, and mentor teams while pursuing add-on opportunities.

The role requires PMI/PMP certification, 10+ years in telecom project management, and strong communication in English; French or Arabic is a plus.

Qualifications

• Bachelor or Master of Science in Engineering, Computer Science or Equivalent.
• More than 10 years of experience in Telecommunication industry.
• Demonstrable experience of at least 7 years in customer-facing project manager role; or equivalent leadership towards Telecom operators.
• Domain experience: Telecom BSS.
• Product Knowledge: Charging, Billing, Mediation, Catalog Manager, Telecom CRM, Ericsson Wallet Platform, Order Care, Digital Monetization.
• Experience in systems integration projects with high number integration points requiring heavy customization and non-standard integrations is an asset.
• Certification: PMI© project manager certification (PMP) or equivalent.
• Proven problem-solving skills and good in written & spoken communication.
• Customer focused and desire understand business and customer needs.
• Professional attitude with solid ability to prioritize, manage time and deliver results.
• Good team player with high interpersonal skills.
• Financial Acumen & Analysis Skills
• Customer and Market Insight
• Proficiency in English.
• French and/or Arabic are a plus

Responsibilities

• Establish the project plan baseline: define project scope, secure the necessary resources and plans and supervise all activities
• Drive project execution: track project activities, supervise and handle changes, conflicts, and critical issues
• Handle project finance: ensure financial system monitoring
• Handle customer and partner engagement: manage customer relationship-building confidence and trust, ensure project progress
• Secure delivery compliance with both contractual and business case requirements
• Mentor the project team and support their professional growth
• Actively seek to improve top and bottom lines, managing project finances and by identifying and driving add-on-sales opportunities
• Drive improvement activities related to risk assessments and risk management
• Work closely with the account team during presales, responsible for contract execution strategy, cost estimations, time & resource planning

Skills

PMI PMP

Project management

Customer-facing

Telecom BSS

Financial acumen

English proficiency

Cross-functional leadership

Education

Bachelor/Master of Science in Engineering or CS

PMI PMP certification

Tools

Systems integration experience

Job description

Join our Team

About this opportunity:

We are looking for a Customer Project Manager (CPM) who will lead assigned customer projects securing that project goals are met, customer's expectations are fulfilled and that the customer relations are handled in the best possible way within the scope of the contract.

What you will do:

• Establish the project plan baseline: define project scope, secure the necessary resources and plans and supervise all activities
• Drive project execution: track project activities, supervise and handle changes, conflicts, and critical issues
• Handle project finance: ensure financial system monitoring
• Handle customer and partner engagement: manage customer relationship-building confidence and trust, ensure project progress
• Secure delivery compliance with both contractual and business case requirements
• Mentor the project team and support their professional growth
• Actively seek to improve top and bottom lines, managing project finances and by identifying and driving add-on-sales opportunities
• Drive improvement activities related to risk assessments and risk management
• Work closely with the account team during presales, responsible for contract execution strategy, cost estimations, time & resource planning

The skills you bring:

• Bachelor or Master of Science in Engineering, Computer Science or Equivalent
• More than 10 years of experience in Telecommunication industry
• Demonstrable experience of at least 7 years in customer-facing project manager role; or equivalent leadership role towards Telecom operators
• Domain experience: Telecom BSS
• Product Knowledge: Charging, Billing, Mediation, Catalog Manager, Telecom CRM, Ericsson Wallet Platform, Order Care, Digital Monetization
• Experience in systems integration projects with high number integration points requiring heavy customization and non-standard integrations is an asset
• Certification: PMI© project manager certification (PMP) or equivalent
• Proven problem-solving skills and good in written & spoken communication
• Customer focused and desire understand business and customer needs
• Professional attitude with solid ability to prioritize, manage time and deliver results
• Good team player with high interpersonal skills
• Financial Acumen & Analysis Skills
• Customer and Market Insight
• Proficiency in English.
• French and/or Arabic are a plus

Why join Ericsson?

At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world’s toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Egypt (EG) || Cairo