Senior Service Account Manager

Huawei Technologies; Islamabad Capital Territory; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A leading technology company in Islamabad is seeking a skilled professional to manage customer relationships in Service Delivery and Sales. The role demands at least 4 years of experience in a related field, excellent leadership qualities, and strong service solution selling skills. The ideal candidate will have a good understanding of the local telecom market and will be responsible for building strategic relationships with clients and ensuring service excellence.

Qualifications

• Minimum of 4 years experience in Customer Services/Service Sales within Telecom or a similar industry.
• Ability to manage client relationships effectively.
• Strong leadership and emotional resilience.

Responsibilities

• Manage customer interface related to Service Delivery and Service Sales.
• Develop long-term relationships with customers to enhance sales.
• Handle escalation management during emergencies.

Skills

Customer Relation Management skills

Contract management skills

Communication skills

People management skills

Service solution selling skills

Knowledge of local telecommunication market

Job description

Overview

• To manage the customer interface with respect to Service Delivery and Service Sales. This involves managing Warranty and Service Contracts, monitoring that all services are delivered according to contractual commitments and providing feedback on delivery performance back into the organization.
• Setting business objectives and devising strategies to achieve them.
• Successfully developing a long term strategic relationship with the nominated customer(s) to enable new sales of solutions.
• Working closely with cross-functional teams for smooth execution of business.
• Be responsible for Escalation Management in emergencies or other urgent situations.
• Responsible for execution, service sales, realization, Account plan, etc.

Job Specification

• At least 4 years of experience from Customer Services/Service Sales within the Telecom or similar industry.
• Customer Relation Management skills.
• Contract management skills.
• Good communication and people management skills, strong commercial orientation & entrepreneurial skills.
• Strong service solution selling skills with a drive to win new business.
• Good general knowledge of products and system and business situation of appointed customer's network.
• Good knowledge and understanding of local telecommunication market; service portfolio of Huawei will be an added advantage.
• Excellent personality, leadership skills, emotionally strong.

Information Technology and Services - Islamabad, Pakistan