Senior Sales and Services Executive

People; Lahore; On-site; PKR 500,000 - 900,000; Full time

Job summary

An established industry player is seeking a Senior Sales and Services Executive to drive sales and enhance customer satisfaction. In this role, you will analyze industry trends, build strong relationships with customers, and guide newly-recruited sales representatives. Your persuasive skills will be crucial in identifying promising prospects and resolving customer complaints effectively. This position offers the opportunity to make a significant impact on sales strategies and contribute to the company's growth in a competitive market. If you are passionate about sales and customer service, this is the perfect opportunity for you.

Qualifications

• Minimum 3 years of experience in Sales & Services.
• Strong ability to build rapport with customers and resolve complaints.

Responsibilities

• Analyze industry trends and improve company products.
• Ensure smooth sales administration and customer service activities.
• Conduct in-depth research on competitors' products and pricing.

Skills

Sales Analysis

Customer Relationship Management

Persuasion

Problem Solving

Education

Graduation

Masters

Job description

About the job Senior Sales and Services Executive

Job Description

The senior sales representative's responsibilities include analyzing industry trends to identify ways to improve company products, ensuring that customers are satisfied with the company products or services purchased, as well as submitting account plans and sales reports to higher management. You should also be able to resolve customer complaints in a timely manner. To be successful as a Senior Sales and Services executive, you should be persuasive and able to build rapport with customers.

1. Identifying promising prospects through cold-calling, networking, and customer referrals.
2. Ensuring that all sales administration and customer service activities run smoothly.
3. Providing overall guidance to newly-recruited Sales Representatives.
4. Maintaining accurate records of the total number of sales made, potential and existing customers, as well as sales employee performance evaluations.
5. Assisting newly-recruited or less experienced Sales Representatives in answering technical questions posed by customers.
6. Analyzing sales metrics to determine whether current sales strategies are effective.
7. Conducting in-depth research on competitors' products, pricing, and market success to gain insight into customer preferences and interests.
8. Identify prospective customers, lead generation and conversion.

Experience: Minimum 3 years in Sales & Services

Qualification: Minimum: Graduation, Preferable: Masters

Cultivating solid relationships with major customers to ensure a continuous flow of sales revenue.