Senior Product Operations Associate

Careem; Lahore; Hybrid; PKR 1,200,000 - 1,800,000; Full time

Job summary

A leading regional technology company in Lahore is seeking a Product Operations specialist to manage content strategy and collaborate across teams. This role emphasizes communication, analytical skills, and project management, contributing to improving the customer experience of the food delivery platform. The ideal candidate will thrive in a dynamic environment and possess a detail-oriented, customer-focused approach to product optimization.

Benefits

Unlimited vacation days

Healthcare benefits

Fitness reimbursements

Remote work flexibility

Qualifications

• Strong written and verbal communication skills for collaboration.
• Ability to interpret data for actionable insights.
• Organizational skills to manage multiple projects effectively.
• Proactive approach to identifying and solving problems.
• Attention to detail in data monitoring and performance.
• Customer-centric mindset in shaping product features.
• Knowledge of QA processes to maintain product standards.
• Willingness to stay updated on industry trends.

Responsibilities

• Set up and manage content strategy on the food app.
• Maintain alignment across all content sources for users.
• Track and evaluate content performance post-launch.
• Collaborate with cross-functional teams on product support.
• Monitor performance to identify gaps and develop solutions.
• Support initiatives across product, operations, and marketing.
• Build strong relationships with teams and stakeholders.
• Perform market research to align with customer expectations.

Skills

Communication Skills

Analytical Skills

Project Management

Problem Solving

Attention to Detail

Customer Focus

Quality Assurance

Continuous Learning

Job description

About the Company

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

About The Team

The Product Operations team Careem plays a crucial role in ensuring the efficient functioning and optimization of the company's products and services. This team serves as a bridge across departments - product development, commercial, marketing, and operations - driving collaboration and alignment.

What You'll Do

• Content Setup & Strategy: Set up and manage content on the food app, leading the content strategy to ensure consistency and relevance.
• Content Synchronization: Maintain alignment across all in-app content sources, ensuring seamless experiences for users.
• Performance Monitoring & Scaling through: Track and evaluate content performance post-launch, iterating and scaling up based on insights.
• Collaborate with Cross-functional Teams: Work closely with Product, Engineering, marketing, and other teams to identify opportunities, provide product support, and coordinate product and feature releases.
• Develop & Optimize Processes: Monitor product performance to spot gaps and inefficiencies, work with various teams to develop solutions, and implement corrective actions as needed.
• Program/Project Management: Be a resourceful multitasker, supporting cross-functional initiatives across product, operations, tech support, and marketing.
• Develop Relationships: Build strong relationships with teams and stakeholders to ensure efficient, collaborative efforts.
• Data-driven Insights: Perform analysis to evaluate feature performance and assess opportunities for new improvements.
• Market Research: Stay informed on industry trends, competitor activities, and customer preferences to align the platform with customer expectations.
  
  

In summary, the Product Operations team at Careem is instrumental in aligning various aspects of the business to enhance the performance and user experience of the food delivery platform. The team’s focus on collaboration, data analysis, process optimization, and continuous improvement ensures that Careem remains competitive and customer-centric.

What You'll Need

• Communication Skills: Clear, effective communication for collaborating with cross-functional teams, sharing insights, and gathering feedback.
• Analytical Skills: Ability to interpret data and derive actionable insights for product improvements.
• Project Management: Strong organizational skills to manage multiple projects, set priorities, and meet deadlines.
• Problem Solving: Proactive skills to identify issues and work collaboratively on solutions.
• Attention to Detail: Meticulousness when monitoring performance, analyzing data, and executing processes.
• Customer Focus: A customer-centric mindset in decision-making, shaping product features to enhance satisfaction.
• Quality Assurance: Knowledge of QA processes to ensure the product meets standards and issues are promptly addressed.
• Continuous Learning: Willingness to stay updated on industry trends, emerging technologies, and best practices in product management and operations.
  
  

What We’ll Provide You

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.