Senior OAC Lead — Market Insights Data Ops & Quality

NielsenIQ; Sindh; On-site; PKR 2,000,000 - 2,500,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee‑Assistance‑Program (EAP)

Job summary

NielsenIQ invites a Senior OAC Expert to join the Market Insight Operation Acceleration Center. You will lead end-to-end production workflows, ensuring timely, high-quality data delivery and champion process improvements.

Your RK role includes coaching junior analysts, coordinating workflows, and maintaining rigorous quality standards. You will leverage Excel, SQL, and data visualization tools to monitor performance, resolve production challenges, and drive operational excellence within an agile

Qualifications

• 4+ years of experience in data operations, analytics, or market insights.

Responsibilities

• Monitor team progress against daily, weekly, and project-specific deliverables and ensure adherence to timelines and SLAs.
• Track operational performance and proactively identify risks to delivery commitments.
• Support the team in resolving production challenges and provide hands-on assistance when required.
• Maintain and audit team trackers to monitor task completion and quality.
• Ensure all production activities are documented and compliant with process standards.
• Monitor team capacity, workload distribution, and utilization to ensure efficient execution of priorities.
• Escalate delivery risks, resource constraints, and process gaps in a timely manner.
• Lead investigations into data or delivery issues and conduct Root Cause Analysis (RCA).
• Collaborate with the team to implement corrective and preventive actions.
• Audit team outputs regularly to ensure quality and consistency.
• Maintain a culture of accountability and continuous learning.
• Monitor achievement of daily and weekly productivity targets and quality benchmarks, providing guidance and follow-up where required.
• Facilitate knowledge sharing, training coordination, and process adherence across the team.
• Partner with stakeholders and team members to ensure consistent execution of operational standards and best practices.

Skills

Analytical thinking

Problem solving

Team coordination

Communication

Stakeholder engagement

Education

Bachelor’s or Master’s degree in Business/Statistics/Data Science

Tools

Excel

SQL

Data visualization

Job description

NielsenIQ invites a Senior OAC Expert to join the Market Insight Operation Acceleration Center. You will lead end-to-end production workflows, ensuring timely, high-quality data delivery and champion process improvements.

Your RK role includes coaching junior analysts, coordinating workflows, and maintaining rigorous quality standards. You will leverage Excel, SQL, and data visualization tools to monitor performance, resolve production challenges, and drive operational excellence within an agile