Senior Manager, Planning, Logistics and Customer Relationship

Coca-Cola; Pakistan; On-site; PKR 3,000,000 - 4,200,000; Full time

Job summary

Coca-Cola Pakistan is seeking a Planning, Logistics and Customer Relationship Manager to lead planning, inventory analysis, transportation, and internal logistics. The role interfaces with OU/Bottler/Plant Functions and Shared Services to ensure continuous beverage base supply and to set Plant BP targets.

The incumbent will drive KPI tracking, implement corrective actions, and lead a multi-skilled team to sustain supply chain excellence in a dynamic environment.

Qualifications

• Bachelor's degree or equivalent work experience (Food, Chemical, Industrial or similar background preferred) and/or MBA and/or MS in Supply Chain Management.

Responsibilities

• Lead and coordinate Planning, Inventory Analysis, BCP, Transportation and Logistics activities.
• Set BP targets for PL&CR and track KPIs to drive corrective actions.
• Manage a multi-skilled team and ensure timely supply of products to customers.
• Maintain Master Production Plan and weekly production plan aligned with demand.
• Drive efficiency, quality, safety and teamwork across Plant and OU/Bottler interfaces.

Education

Bachelor's degree or equivalent (Food/ Chemical/ Industrial)

Job description

Job Description Summary:

The Planning, Logistics and Customer Relationship Manager (PL & CR) has full responsibility for leading and coordinating activities for Planning, Inventory Analysis, BCP, Transportation (in-bound and out-bound) & Logistics (internal warehouse operations). This role is the key strategic interface to OU/Bottler/Plant Functions and Shared Services to ensure continuity of beverage base supply. As the member of the CPS Pakistan leadership team in the Plant, set the BP targets of the Plant and track, measure and analyze the Plant KPIs for PL&CR and ensure corrective and preventive actions are taken to achieve the BP targets.

What You’ll Do for Us

1. Strategy Development and Execution

Set the strategic direction and annual Business Plan (BP) for PL&CR function within CPS Plant aligning with CPS Global organization.

Develop PL&CR Goals per business needs. Design and develop Plant strategies to achieve BP targets for PL&CR goals and objectives for CPS Korea.

Measure actual PL&CR performance metrics vs. goals on a regular basis and present/execute strategies for improvement and sustainability.

2. Planning and Logistics Management

Lead, inspire, develop and engage a multi-skilled team of P&L associates, ensuring delivery of all key metrics.

Lead the Planning processes and Transportation & Logistics in compliance with the TCCC’s requirements to guarantee timely supply of products to customers. The main processes are Supply Planning Processes, Production Planning, Inventory Management, MRB, support accurate Planning Parameters in SAP.

Ensure there is an established Master Production Plan and a weekly Production plan which converts immediate and future demand (forecast, customer orders, customer schedules, commercialization timeline, etc.) into a feasible production plan to ensure matched sets of resources (e.g., materials, resources, equipment capacity, etc.) are available to meet the needs of customers in a cost-effective and production efficient manner.

Define and drive towards optimal Plant inventory levels partnering with shared services for Raw Materials and Finished Goods, taking into consideration complexities in volume, product portfolio, shelf-life and mandated stock levels, while minimize inventory at risk and inventory write-offs through a solid MRB process.

3. Customer Relationship Management

Represent CPS at OU and Bottler, acting as the key contact point in order to enable Supply Chain solutions.

Build and maintain strategic relationships - routines and communication (eg. lead S&OP, BCP, SPP and CS related activity) with the OU and Bottlers on behalf of CPS.

Convey the voice of the stakeholders across CPS Organization assuring continuity of supply, highlighting critical business issues and bottlenecks that may potentially impact the achievement of the Master Plan and overall Plant objectives.

Collaborate with Supply Chain Services team, Global and other KO teams ensuring alignment on strategies, processes and responsibilities in managing day to day in addition to business strategic changes and requirements.

Measure E2E supply chain key metrics performance vs. goals on a regular basis and present strategies for improvement and sustainability. Drive year on year productivity improvements and optimization projects with stakeholders (OU’s, Bottlers, SCS, Plant).

Coordinate and manage OU/Bottlers requirements, issues resolution up/down in collaboration and align with Supply Chain Services and Plant to ensure fast responses, effective & sustainable solutions for the system.

4. Driving a Quality, Environmental, Health and Safety Culture

Ensure Operations compliance with all TCCC (e.g., Finance, Legal, Environmental, Quality and Safety), local and regulatory requirements related to PL&CR function.

Ensure an accident-free environment and instill a zero-accident culture among the Plant.

Ensure hazards assessment and their corresponding preventive actions are completed accordingly.

Ensure root cause analysis and corrective actions are formally completed for all incidents and accidents.

5. People and Team Management

Plan the annual operating budget, effectively manage and track PL&CR related overhead expenses and CAPEX, provide input summary on the same to Plant General Manager and Finance Manager on a monthly basis.

Ensure vertical alignment between Plant/Department/individual objectives of direct reports.

Coaching and appraisal through Performance Enablement - conduct high quality monthly refreshing conversation.

Improve team's capability and performance through training, job rotation, coaching and feedback.

Non-Routine jobs

Lead global initiatives as assigned and implementation at CPS Plant level.

Supporting product portfolio team in launches of new products and collaborate other SCS team.

Qualification, Knowledge & Experience

Bachelor's degree or equivalent work experience (Food, Chemical, Industrial or similar background preferred) and/or MBA and/or MS Supply Chain Management pre