Senior Manager, Planning, Logistics and Customer Relationship

1154 The Coca-Cola Export Corporation - PAKISTAN BRANCH; Lahore; On-site; PKR 4,800,000 - 7,200,000; Full time

Job summary

1154 The Coca-Cola Export Corporation - PAKISTAN BRANCH in Lahore, Pakistan seeks a Planning, Logistics and Customer Relationship Manager (PL & CR) to lead planning, inventory analysis, transportation, and internal logistics, coordinating with OU, Bottlers, and Shared Services to ensure beverage base supply continuity.

You will set BP targets, monitor KPIs, and drive improvements; lead a multi-skilled team, ensure GMP and safety compliance, and manage budgeting and stakeholder relationships.

Qualifications

• Bachelor’s degree or equivalent work experience (Food, Chemical, Industrial or similar background preferred) and/or MBA and/or MS Supply Chain Management preferred.
• 10+ years of Supply Chain Management experience.
• Strong interpersonal skills and experience managing relationships with diverse stakeholders.
• Excellent English & local language - verbal and written skills.
• International experience is desirable.
• Know and follow all GMP, safety, attendance, and rules of conduct guidelines.

Responsibilities

• Strategy Development and Execution: Set the strategic direction and BP for PL & CR within CPS Plant; align with global; measure performance and drive improvement.
• Planning and Logistics Management: Lead planning, transportation and logistics processes; ensure timely supply and optimal inventory levels.
• Customer Relationship Management: Represent CPS with OU/Bottler; maintain strategic relationships and enable supply chain solutions.
• Driving a Quality, Environmental, Health and Safety Culture: Ensure compliance and zero-accident culture; conduct risk assessment and preventive actions.
• People and Team Management: Manage budget and resources; coach and develop team; lead global initiatives.

Job description

Job Description Summary

The Planning, Logistics and Customer Relationship Manager (PL & CR) has full responsibility for leading and coordinating activities for Planning, Inventory Analysis, BCP, Transportation (in-bound and out-bound) & Logistics (internal warehouse operations). This role is the key strategic interface to OU/Bottler/Plant Functions and Shared Services to ensure continuity of beverage base supply. As the member of the CPS Pakistan leadership team in the Plant, set the BP targets of the Plant and track, measure and analyze the Plant KPIs for PL & CR and ensure corrective and preventive actions are taken to achieve the BP targets.

What You’ll Do for Us

1. Strategy Development and Execution Set the strategic direction and annual Business Plan (BP) for PL & CR function within CPS Plant aligning with CPS Global organization. Develop PL & CR Goals per business needs. Design and develop Plant strategies to achieve BP targets for PL & CR goals and objectives for CPS Korea. Measure actual PL & CR performance metrics vs. goals on a regular basis and present/execute strategies for improvement and sustainability.
2. Planning and Logistics Management Lead, inspire, develop and engage a multi-skilled team of P&L associates, ensuring delivery of all key metrics. Lead the Planning processes and Transportation & Logistics in compliance with the TCCC’s requirements to guarantee timely supply of products to customers. The main processes are Supply Planning Processes, Production Planning, Inventory Management, MRB, support accurate Planning Parameters in SAP. Ensure there is an established Master Production Plan and a weekly Production plan which converts immediate and future demand (forecast, customer orders, customer schedules, commercialization timeline, etc.) into a feasible production plan to ensure matched sets of resources (e.g., materials, resources, equipment capacity, etc.) are available to meet the needs of customers in a cost-effective and production efficient manner. Define and drive towards optimal Plant inventory levels partnering with shared services for Raw Materials and Finished Goods, taking into consideration complexities in volume, product portfolio, shelf-life and mandated stock levels, while minimize inventory at risk and inventory write-offs through a solid MRB process.
3. Customer Relationship Management Represent CPS at OU and Bottler, acting as the key contact point in order to enable Supply Chain solutions. Build and maintain strategic relationships – routines and communication (eg. lead S&OP, BCP, SPP and CS related activity) with the OU and Bottlers on behalf of CPS. Convey the voice of the stakeholders across CPS Organization assuring continuity of supply, highlighting critical business issues and bottlenecks that may potentially impact the achievement of the Master Plan and overall Plant objectives. Collaborate with Supply Chain Services team, Global and other KO teams ensuring alignment on strategies, processes and responsibilities in managing day to day in addition to business strategic changes and requirements. Measure E2E supply chain key metrics performance vs. goals on a regular basis and present strategies for improvement and sustainability. Drive year on year productivity improvements and optimization projects with stakeholders (OU's, Bottlers, SCS, Plant). Coordinate and manage OU/Bottlers requirements, issues resolution up/down in collaboration and align with Supply Chain Services and Plant to ensure fast responses, effective & sustainable solutions for the system.
4. Driving a Quality, Environmental, Health and Safety Culture Ensure Operations compliance with all TCCC (e.g., Finance, Legal, Environmental, Quality and Safety), local and regulatory requirements related to PL & CR function. Ensure an accident-free environment and instill a zero-accident culture among the Plant. Ensure hazards assessment and their corresponding preventive actions are completed accordingly. Ensure root cause analysis and corrective actions are formally completed for all incidents and accidents.
5. People and Team Management Plan the annual operating budget, effectively manage and track PL & CR related overhead expenses and CAPEX, provide input summary on the same to Plant General Manager and Finance Manager on a monthly basis. Ensure vertical alignment between Plant/Department/individual objectives of direct reports. Coaching and appraisal through Performance Enablement – conduct high quality monthly refreshing conversation. Improve team’s capability and performance through training, job rotation, coaching and feedback. Non-Routine jobs Lead global initiatives as assigned and implementation at CPS Plant level. Supporting product portfolio team in launches of new products and collaborate other SCS team.

Qualification, Knowledge & Experience

• Bachelor’s degree or equivalent work experience (Food, Chemical, Industrial or similar background preferred) and/or MBA and/or MS Supply Chain Management preferred.
• 10+ years of Supply Chain Management experience Track record of executing business results including people and change management in a supply chain environment Business acumen, P&L management experience Strong interpersonal skills and experience managing relationships with diverse stakeholders Local strategy development Executing in a complex portfolio / matrixed business Excellent English & local language - verbal and written skills International experience is desirable Know and follow all Goods Manufacturing Process (GMP), safety, attendance, and rules of conduct guidelines Adhere to all company policies and processes.

What We’ll Do for You

• Position you in a high-impact leadership role within one of the world's most recognizable brands.
• Equip you with the resources and support needed to drive strategic innovation in supply chain management.
• Offer a collaborative, dynamic work environment rooted in a culture of leadership development and high performance.

Location(s): Pakistan

City/Cities: Lahore

Travel Required: 00% - 25%

Relocation Provided: No

Job Posting End Date: November 6, 2026

Our Purpose and Growth Culture

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years.