Senior Manager, IT Operations – India

Lessonly; Hyderabad City Taluka; Presencial; PKR 14.480.000 - 20.272.000; Jornada completa

Descripción de la vacante

Seismic is seeking a Senior Manager, IT Operations to lead day-to-day IT operations for India's offices with hands-on delivery and people leadership.

This role blends systems administration ownership with mentoring across IT staff, reporting solid-line to the Sr.Director, IT and the India GM in a dual structure. You will drive security, incident response, automation, and local hiring within budget, while aligning India execution with global IT strategy and standards.

Formación

• 8+ years of hands-on IT systems administration, infrastructure, or end-user support experience.
• 3+ years leading or mentoring a technical team.
• Experience with identity/SSO (Azure AD), MDM (Jamf/Intune), ITSM (Freshservice).
• Experience in a US-headquartered multinational India office is a plus.
• Strong troubleshooting and communication under time pressure.

Responsabilidades

• Serve as final escalation point for IT issues across India offices.
• Own day-to-day IT operations, infrastructure, incident response, and end-user support.
• Directly manage India-based IT staff across systems and helpdesk.
• Partner with Sr.Director, IT and global leads to align local execution with global strategy.
• Own local hiring, performance management, and workload prioritization within budget.
• Drive IT security posture and compliance in collaboration with global leadership.
• Identify automation and self-service improvements to reduce manual work.
• Provide clear, timely updates to global IT leadership on health and risks.
• Represent India IT in regional and global operating rhythms.

Conocimientos

People leadership

Troubleshooting

Communication

Time management

Problem-solving

Educación

Bachelor's degree in IT/CS

Herramientas

Azure AD

Jamf

Intune

Freshservice

AWS

GCP

Azure

Rapid7

1Password

Descripción del empleo

Seismic is seeking an experienced, hands-on IT leader to serve as the senior technical presence for our India offices. This is not a pure people-management role — it is a high-level systems administration position with a people-leadership component. The Senior Manager, IT Operations will be the final escalation point for all technical IT issues in India, personally own day-to-day operations and troubleshooting, and lead a team spanning systems administration and helpdesk/support by doing the work alongside them — not simply directing others to do it.

This role operates under Seismic’s India dual solid-line operating model: the Senior Manager reports solid-line to the Sr.Director, IT (functional direction, standards, and technical strategy) and solid-line to the India GM (day-to-day people management, coaching, hiring within budget, and local escalations).

• 8+ years of hands-on IT systems administration, infrastructure, or end-user support experience, including current, active technical work — not purely managerial.
• 3+ years leading or mentoring a technical team, ideally spanning both systems administration and helpdesk/support functions.
• Working knowledge of core enterprise IT tooling: identity/SSO (Azure AD), MDM (Jamf and/or Intune), ITSM/ticketing (Freshservice or similar), major cloud platforms (AWS/GCP/Azure), and security tooling.
• A demonstrated track record as a doer — someone who resolves issues directly and leads by example, not someone who only delegates.
• Experience operating within a US-headquartered multinational’s India office; SaaS or enterprise software company experience preferred.
• Comfortable operating in a matrixed, dual solid-line reporting structure, balancing global functional direction with local execution and people leadership.
• Strong troubleshooting, critical thinking, and problem-solving skills under time pressure.
• Clear, direct communicator, able to escalare risk transparently to both local and global stakeholders.
• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.

• Serve as the final escalation point for all technical IT issues across Seismic’s India offices, spanning systems, network, endpoint, identity, and helpdesk-tier issues.
• Own day-to-day IT operations for India — infrastructure administration, incident response, and end-user support — personally diagnosing and resolving issues rather than only assigning them.
• Directly manage, coach, and mentor India-based IT staff across both systems administration/integrations and helpdesk/support, setting the standard by leading from the front.
• Partner closely with the Sr.Director, IT and global IT functional leads to align India execution with global IT strategy, standards, and tooling (Jamf/Intune, Azure AD, Freshservice, Rapid7, 1Password, and similar).
• Own local hiring, performance management, and workload prioritization for the India IT team within approved budget, consistent with the India GM operating model.
• Drive local IT security posture and compliance execution (patching, endpoint management, incident response) in partnership with global Security and IT leadership.
• Identify and implement automation and self-service improvements (Workato, Freshservice Service Catalog, AI tools) to reduce ticket volume and manual effort rather than defaulting to added headcount or process.
• Provide clear, timely communication to global IT leadership on India IT health, risks, incidents, and escalations.
• Represent India IT in regional and global operating rhythms as needed.

At Seismic, we’re committed to providing benefits and perks for the whole self. To explore our benefits available in each country, please visit the Global Benefits page.

Seismic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.