Senior Manager Global Delivery

HSBC; Hyderabad City Taluka; On-site; PKR 2,000,000 - 3,000,000; Full time

Job summary

A leading financial services company is looking for a Senior Manager Global Delivery in Hyderabad, Pakistan to lead the operational resilience deployment across various entities. The ideal candidate will have extensive experience in managing global delivery teams and ensuring adherence to operational standards. This role offers a challenging opportunity to make a substantial impact within the organization.

Qualifications

• Extensive experience in operational resilience deployment across multiple entities.
• Strong leadership capabilities to manage global delivery teams.
• Excellent communication and relationship management skills.

Responsibilities

• Lead the global delivery of Operational Resilience into new entities.
• Manage the global delivery plan ensuring adherence to quality standards.
• Provide deployment oversight and reporting across Group Entities.

Skills

Operational Resilience Management

Stakeholder Management

Process Mapping

Change Management

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Manager Global Delivery

Business: Deputy Group COO

Principal responsibilities

Global Delivery Management

• Lead the global delivery of Operational Resilience into new entities (Year 1 deployment), working with the Infrastructure and Embedding team and the entity team to implement the Operational Resilience Framework.
• Manage the global delivery plan, ensuring entities and the business work together to achieve the objectives of deploying operational resilience capabilities, to the prescribed quality and in line with Bank standards and procedures.
• Provide deployment oversight, ensuring adherence to Change Framework standards, status reporting, escalations to appropriate steering committees, and delivering on programme communications.

• Support entities to define their BAU Target Operating Model and transition plan to BAU, in line with the Operational RACI and identify opportunities to integrate and align with value streams.

  
  

  Ensure consistency in how the Operational Resilience lifecycle is deployed across entities.

  
  

• Provide post deployment support to entities, including ensuring sustainable operating models are in place and remediation plans are defined to address Year 1 Self-Assessment gaps.

  
  

  Provide reporting across Group Entities to ensure deployment progress is understood, with key risks and challenges

  
  
• Undertake thematic read-across comparison of all markets to establish common problems in order to identify and drive the most efficient remediation solutions

• Oversee a process mapping capability to ensure all process maps are complete to the required depth.

  
  

  Manage a book of work for the process mapping team, working with stakeholders to agree process mapping priorities and timelines.

  
  
• Bring together community of process mappers supporting Operational Resilience across the Group, to drive cross-pollination across teams.

• Ensure the quality of process maps meet the HSBC group standards, and relevant internal instructions (FIMs, GSMs, circulars).

  
  

  Build strong relationships across the Business Architecture teams, the business and Group Infrastructure teams to understand their requirements and help deliver business objectives, including future state architectures.Support regulatory engagement, audits and supervisory reviews.