Senior Manager Delivery Quality and Consistency

HSBC; Hyderabad City Taluka; On-site; PKR 2,000,000 - 2,750,000; Full time

Job summary

A global banking organization is seeking an experienced Senior Manager for Delivery Quality and Consistency to develop and implement QA frameworks. The role involves conducting reviews of operational resilience processes, documenting outcomes, and ensuring alignment with group standards. Strong skills in communication and stakeholder management are essential for success in this position located in Hyderabad, Pakistan.

Qualifications

• Experience in developing and maintaining QA frameworks.
• Ability to conduct global reviews and identify improvement opportunities.
• Strong communication and stakeholder management skills.

Responsibilities

• Develop and implement the QA framework for operational resilience.
• Conduct periodic reviews of processes for consistency and effectiveness.
• Document and socialize outcomes of reviews and drive actions.

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and ultimately helping people fulfill their hopes and ambitions.

We are currently seeking an experienced professional to join our team as a Senior Manager Delivery Quality and Consistency.

Business: Deputy Group COO

Principal responsibilities

Delivery Quality and Consistency team

1. Develop, implement, and maintain the QA framework for operational resilience, defining the scope, deliverables, and ways of working of the team, ensuring alignment with relevant HSBC group frameworks.
2. Conduct global periodic reviews of operational resilience processes, policies, and practices to ensure consistency across the bank, effectiveness, and identify opportunities for improvement.
3. Document and socialize outcomes of the reviews and agree on specific actions with key stakeholders based on the findings. These recommendations may pertain to specific central operational resilience frameworks, procedures, and operating instructions or how these have been interpreted and applied within the business lines and Group Infrastructure teams. Identify clear owners to ensure actions are addressed.
4. Support and track remediation of actions from QA gaps identified to ensure consistent application of operational resilience standards.
5. Identify opportunities to uplift standards for consistency and work with Infrastructure and Embedding teams to implement these.
6. Perform QA reviews on operational resilience testing, identifying gaps and recommending enhancements.
7. Work with Infrastructure and Embedding teams to uplift training and communications as required, to address findings from QA reviews and prevent reoccurrence in the future.