Senior Executive, Account Management

Company Description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform. Our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide and are headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

The pandas have embarked on an inspiring journey to serve “Meal for Every Table.” This adventure began in the bustling hub of our Delivery Heroes, Vendor Partners, Suppliers, Pandamarts, and Passionate Homechefs, all united by the dream of delivering joy through delicious food & more. Together, our pandas face challenges, bring innovations, and with unwavering determination and heart, they strive to deliver Meal for Every Table.

Join us on our journey as we aim to connect with 25% of Pakistan's population, delivering more than just meals, uplifting lives, and driving positive transformation throughout the nation. Come onboard as a “Senior Executive, Account Management” and play your part in the “Commercial Domain.”

Responsibilities

• Develop strategic business partnerships with existing customers to align with department's direction and customer strategy to deliver business objectives (Sales & Market Share).
• Cultivate relationships and manage new and recurring clients - you’ll do what it takes to keep them happy and upsell their business either by adding more users or activating existing user base.
• Ensure timely support to corporate customers in invoicing, operations, and order-related queries.
• Cross-sell different foodpanda for business offerings to existing customers, gift cards, allowances & panda pro for business.
• Take lead and coordinate with cross functions on customer projects, such as marketing & retention campaign development.
• Ensure effectiveness of monthly campaigns and ROI for every promotion/ activity implemented in responsible account(s) and timely customer payment.
• Conduct regular business reviews and analyses internally and externally to identify gaps and opportunities.
• Implement new business strategies to expand existing customer base and secure targets by searching and screening for new customers, such as corporate projects.
• Provide quality follow-up with customer inquiries, pre-sales to post-sales service, and technical support to maintain relationships with all potential and existing clients.
• Generate new ideas and implement the right tactics for Account Growth.
• Achieve the set target by focusing on the development of Active Users and Active Corporates.
• Frequent client visits.

Qualifications

• Bachelor's degree or higher in any related field.
• 2-3 years’ experience within a client/account management role; B2B account management experience would be an advantage.
• Direct knowledge of key account management or sales skills is advantageous.
• Excellent analytical and presentational skills.
• Experience managing large account portfolios.
• Strong analytical skills, good numeracy, attention to detail, problem-solving ability, and good commercial awareness.
• Good command of English.
• Good negotiation skills and budget management experience.

Additional Information

What does your playfield look like?

• We work in a flexible but fast-paced environment.
• We start and end with customers to deliver exceptional service.
• We love to innovate, prioritize, decide, and deliver.
• We love what we do, and we don’t rest until our targets are achieved. So, if you’re also someone who is driven until the dream is achieved, come join us.