Senior Executive

Nabla; Lahore; On-site; PKR 1,500,000 - 2,300,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Job summary

NIQ is seeking a Client Service professional to support client projects, manage reporting, and coordinate research objectives. The role involves building client relationships, designing analyses, and assisting with fieldwork and data interpretation.

The ideal candidate will have 2+ years in client service or market research, strong communication, and the ability to handle complex inquiries with limited supervision. NIQ offers a flexible environment and learning opportunities.

Qualifications

• 2 years Client Service or industry experience.
• Sound understanding of Market Research concepts.
• Strong client focus and proactiveness.
• Working knowledge of statistics and multivariate analysis (regression, correlation).
• Good interpersonal skills for internal and client relations.
• Strong problem-solving skills with gradually declining supervision.
• Strong time management and prioritization with gradually declining supervision.
• Ability to respond to moderate complexity inquiries with almost zero supervision.
• Ability to respond to higher complexity inquiries with limited supervision.
• Strong storytelling skills to guide clients through solutions.
• Ability to coach and support junior executives.
• Strong client-satisfaction orientation and proactive mindset.

Responsibilities

• Maintain client service orientation and manage day-to-day administration of client service and reporting.
• Own reporting, maintenance, issue analysis, and solution integration.
• Understand client brief and define research objectives.
• Finalize proposals and determine study costs.
• Prepare questionnaires and ensure information coverage per proposal.
• Prepare scripts and fieldwork and launch studies.
• Track fieldwork from quota to sample completion and data reading.
• Design analysis plans and interpret data for reports.
• Troubleshoot client inquiries related to databases, software, and coding.
• Broaden knowledge of client business issues and Nielsen services.
• Coordinate with operations, partners, tech, and data science to resolve questions.
• Monitor inquiries against service levels and escalate issues.
• Maintain relationships with other client support teams to ensure quality service.

Skills

Client Service

Market Research

Statistics

Relationship Building

Problem Solving

Job description

Job Description

The Nielsen Customer Success team is a modern service team that is transforming the way we serve our clients with new and updated tools, enabling our teams to accomplish their tasks quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We serve as the key link between Nielsen and clients, and our service and delivery are the reasons clients will continue to invest in our products and services.

Responsibilities:

Maintain a client service orientation by managing day-to-day administration of client service and coordinating the analysis and reporting of assigned research projects.

This includes:

• Building effective relationships with client representatives.
• Owning reporting, including report maintenance, business issue analysis, and solution integration.
• Understanding the client's brief and deciding on the research objective.
• Finalizing the proposal and determining appropriate costs for the study.
• Preparing questionnaires and ensuring information area coverage as per the proposal.
• Getting scripting and fieldwork preparation done and launching the study on the field.
• Keeping complete track of the fieldwork in progress from quota to sample completion to reading initial data.
• Designing the analysis plan; analyzing and interpreting the data to create presentable reports based on the findings.
• Troubleshoot and resolve client inquiries related to databases, software, coding, and other key aspects that impact client deliverables.
• Continue to broaden knowledge of client business issues and needs, Nielsen services, and the broader industry.
• Liaise with other teams as necessary (e.g., operations, off-shore partners, technology, and data science) to solve client business questions and inquiries.
• Monitor the progress of inquiries against agreed service levels and elevate any issues to the appropriate team
• Build and maintain relationships with other client support teams to ensure quality and timely service levels are exceeded.

Qualifications

• 2 years Client Service or industry experience
• Sound understanding of Market Research concepts.
• Strong client focus and proactiveness.
• Working knowledge of statistics and multivariate analysis like regression, correlation, etc.
• Good interpersonal skills, with the ability to develop relationships internally and at the client organization.
• Strong problem-solving skills, with gradually declining supervision.
• Strong time management skills and prioritization ability, with gradually declining supervision.
• Ability to respond to inquiries of moderate complexity with almost zero supervision.
• Ability to respond to inquiries of higher complexity with limited supervision.
• Strong storytelling skills, able to take clients through the solution offered and gain their buy-in and satisfaction.
• Ability to coach and support junior executives.
• Strong levels of client satisfaction achieved, acknowledgment from the client for a strong mindset to help them.

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the‑art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion