Senior Cloud Technical Specialist

Zones, LLC; Pakistan; On-site; PKR 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Life insurance

Health insurance

EOBI

Pension plan

Complimentary meals

In-house gym

Job summary

Zones is seeking a Senior Cloud Technical Specialist to deliver advanced technical and licensing support for Microsoft cloud solutions, with a focus on Microsoft 365, Entra ID, and Azure services. The role acts as a trusted advisor, troubleshooting incidents and guiding customers and partners to optimal cloud performance.

The ideal candidate has 4–5 years of technical support experience in Microsoft environments, strong identity and access management expertise, and the ability to work across

Qualifications

• 4–5 years of experience in technical support for Microsoft and cloud identities.
• Strong knowledge of licensing models, CSP programs, subscriptions, and cloud consumption billing.
• Excellent communication and problem-solving skills.
• Ability to guide new staff on the team.

Responsibilities

• Deliver technical and licensing support for Microsoft cloud solutions, ensuring a high-quality customer experience.
• Provide expert support for Microsoft 365 services (Exchange Online, SharePoint Online, Teams, Intune, Entra ID).
• Troubleshoot and resolve identity and access management issues (authentication, SSO, MFA, provisioning, dir synchronization).
• Manage Azure environments, including subscriptions, VMs, networks, VPNs, and monitoring.
• Serve as primary contact for technical and licensing inquiries related to Microsoft 365, Azure, CSP offerings.

Skills

Microsoft 365

Azure

Entra ID / Azure AD

Identity and access management

Troubleshooting

Customer service

Technical leadership

Tools

Service-Now

Job description

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones - First Choice for IT. TM

Position Overview:

The Senior Cloud Technical Specialist is responsible for delivering advanced technical and licensing support for Microsoft cloud solutions, with a focus on Microsoft 365, Microsoft Entra ID, and Azure services. This role serves as a trusted advisor to partners and customers, providing expert troubleshooting, incident resolution, and operational guidance to ensure optimal cloud performance and user experience. The position requires strong expertise in identity and access management, cloud infrastructure administration, and Microsoft licensing programs.

What you’ll do as a Senior Cloud Technical Specialist:

Employees employed in the role of Senior Cloud Technical Specialist shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Deliver exceptional technical and licensing support for Microsoft cloud solutions, ensuring a high-quality customer experience for partners and end customers.
• Provide expert support for Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, Intune, and Microsoft Entra ID (Azure AD).
• Troubleshoot and resolve identity and access management issues related to authentication, Single Sign-On (SSO), Multi-Factor Authentication (MFA), user provisioning, and directory synchronization.
• Manage and support Microsoft Azure environments, including subscription administration, virtual machine (IaaS) management, network configuration, VPN gateways, availability sets, monitoring, and resource consumption reporting.
• Serve as the primary point of contact for technical and licensing inquiries related to Microsoft 365, Azure, and Cloud Solution Provider (CSP) offerings.
• Ensure timely resolution of support requests while consistently meeting established Service Level Agreements (SLAs).
• Need to be able to work independently and provide guidance to new staff on the team.
• Troubleshoot incidents, identify root cause, fix, and document problems, and implement preventive measures.
• Collaborate with Microsoft, partners, and internal teams to escal
• Conduct technical consultations and provide day-to-day operational support to customer administrators and IT teams.
• Stay current on Microsoft cloud technologies, licensing programs, and industry trends through continuous learning and certification programs.
• Demonstrate flexibility to work across rotating shifts and effectively adapt to changing business and customer requirements.

What you will bring to the team:

• Strong technical knowledge of Microsoft 365, Microsoft Entra ID, Azure infrastructure, and cloud identity solutions.
• Candidates with Microsoft certifications will be preferred.
• Solid understanding of Microsoft licensing models, CSP programs, subscriptions, and cloud consumption billing.
• Experience troubleshooting cloud infrastructure, networking, authentication, and end-user productivity services.
• Excellent customer service, communication, analytical, and problem-solving skills.
• Experience with ticketing systems such as Service-Now.
• Ability to manage multiple priorities in a fast-paced support environment while maintaining a customer-first approach.

• Minimum 4-5 years experience in technical support for Microsoft and other cloud Identities.
• Excellent communication and interpersonal skills.
• Strong knowledge of cloud solutions and subscription management.
• Ability to work collaboratively with cross-functional teams.

Benefits:

• Zones offers a comprehensive Benefits package.
• We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy.
• Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.

We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Job Timings:

This is a rotational shift, you will need to be flexible to work 1st, 2nd, or 3rd shift.