Senior Business Analyst

Ciklum; Pakistan; On-site; PKR 2,160,000 - 2,880,000; Full time

Benefits offered by this job

Comprehensive medical coverage

Life insurance

Gym membership

Internet and mobile allowances

provident fund

Job summary

Ciklum, a global product engineering company, seeks a Senior Business Analyst to join the team full-time in Pakistan. You will work with cross-functional teams on a nationwide government platform modernization using web portals, mobile apps, CRM, predictive analytics, and AI to improve services for officials and citizens.

You will document requirements, manage lifecycles, and collaborate with product owners and technology leads to prioritize backlogs and ensure delivery across agile teams.

Qualifications

• Excellent English, written and verbal, with ability to present to senior stakeholders.
• 3+ years IT experience with international clients.
• SDLC understanding with agile experience.

Responsibilities

• Analyze capability gaps within the customer organization and propose strategic improvements.
• Identify core business needs and stakeholder impact.
• Collaborate with stakeholders to align solutions.
• Manage requirements communication and stakeholder preferences.
• Facilitate workshops and drive consensus.
• Govern scope and manage changes and requirements issues.
• Prioritize requirements including non-functional aspects.
• Mentor other analysts upon request.
• Organize knowledge-sharing and contribute to the knowledge base.
• Partner with Product Managers on strategy to ensure long-term value.
• Evaluate and optimize BA processes for continuous improvement.
• Establish and maintain requirements lifecycle processes.
• Oversee solution implementation and conduct acceptance testing.
• Champion customer satisfaction with continuous feedback.

Skills

Advanced English

Domain experience

SDLC knowledge

BA processes

Requirements lifecycle

UML/BPMN

Product strategy

JIRA

Confluence

APIs & microservices

Data modeling

Databases (R/NoSQL)

Synchronous/asynchronous

Tools

JIRA

Confluence

Job description

Ciklum is looking for a Senior Business Analyst to join our team full-time in Pakistan.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As a Senior Business Analyst, become a part of a cross-functional development team engineering experiences of tomorrow.

This initiative aims to modernize a nationwide government platform through comprehensive digital transformation. By leveraging advanced web portals, mobile applications, CRM systems, predictive analytics, and AI, we seek to enhance and streamline core services for government officials, the legal ecosystem, and citizens. Our primary focus is ensuring seamless integration, scalability, and adherence to rigorous performance and security standards.

Ciklum will lead and support multiple products and work streams within this collaborative effort. This project offers a unique opportunity to thrive in a multicultural environment while contributing to high-impact government services. By applying business process reengineering (BPR) and innovative technologies, we aim to reshape public service delivery as part of a national-scale transformation. Client - the largest professional services network in the world by revenue and number of professionals. Client provides audit, tax, consulting, enterprise risk and financial advisory services worldwide.

Working alongside a varied set of technology and business stakeholders, you define and document new business, user, and system requirements, considering impacts to upstream/downstream services. You manage the requirement lifecycle from planning through to elicitation, testing, delivery, and business acceptance. You can provide business analysis to multiple agile delivery teams and work closely with the product owner and technology leads to prioritize and manage complex backlogs.

Responsibilities:

• Analyze capability gaps within the Customer’s organization and propose strategic improvement methods and tailored solution options
• Identify and define core business needs, ensuring a clear understanding of stakeholder impact and their strategic outlook on projects
• Collaborate proactively with Business Stakeholders, Project Managers, and teams to build a shared understanding of solutions
• Manage requirements communication by tailoring the approach to project specifics and stakeholder preferences
• Facilitate and moderate high-stakes meetings and workshops to drive consensus and decision-making
• Govern solution scope by proactively detecting, tracking, and resolving changes, conflicts, and requirements-related issues
• Prioritize requirements and manage their allocation while defining non-functional requirements, external interfaces, and constraints
• Mentor and develop other analysts upon request, fostering a culture of professional growth and excellence
• Organize knowledge-sharing sessions and contribute to the corporate knowledge base to elevate collective expertise
• Partner with Product Managers on product strategy definition to ensure long-term value delivery
• Evaluate and optimize business analysis processes, providing actionable proposals for continuous improvement
• Establish and maintain robust requirements lifecycle processes from inception to delivery
• Oversee solution implementation and conduct rigorous internal and external acceptance testing
• Champion customer satisfaction through continuous improvement and proactive feedback loops

Requirements:

We know that sometimes, you can’t tick every box. We would still love to hear from you if you think you’re a good fit!

• Communication Excellence: Advanced English verbal and written communication skills, with a proven ability to express complex ideas simply and structured for large audiences and top-tier management
• Domain Experience: 3+ years of IT industry experience, including extensive collaboration with international clients and defining solutions from initial concept through to production
• Methodology Mastery: Deep understanding of software development life cycles (SDLC) and at least 1 year of experience as a flexible Agile practitioner focused on value delivery
• BA Process Leadership: Comprehensive experience in establishing Business Analysis processes from scratch, including elicitation, decomposition, modeling, and change management
• Requirements Lifecycle Management: Expert-level knowledge in setting up and managing the requirements lifecycle, including traceability, prioritization, and documentation structure
• Technical Modeling: Solid experience in UML and BPMN modeling, with the ability to adjust the approach based on specific project contexts
• Product Strategy: Advanced knowledge of solution roadmap definition and expertise in managing product scope and backlogs to prevent scope creep
• Tool Proficiency: Mastery of requirements management tools (specifically JIRA and Confluence) and various prototyping software
• Analytical & Digital Trends: Strong awareness of the latest IT industry trends, digitalization, and business process optimization approaches
• Mentorship & Accountability: Capable of assessing the work of less experienced colleagues and providing constructive feedback while following a "said and done" principle for personal deliverables
• Proactive Problem Solving: A self-driven learner eager to suggest alternative solutions and take ownership of the BA scope during Discovery or Pre-sales phases
• Technical Literacy (Desirable): Solid understanding of major architectural types and practical experience working with databases and writing queries
• Strong technical understand of APIs and distributed systems - REST APIs, API contracts, request/response models, error handling and service dependencies
• Good understanding of data modeling and data schemas - data types, required/optional fields, constraints, versioning and backwards compatibility
• Working knowledge od databases and storage technologies - relational and NoSQL databases
• Good understanding of synchronous and asynchronous processing - request/response and messaging/event-driven flows

Experience in Pre-sales, Discovery phases: having ownership of BA tasks

Technical knowledge and skills:

Solid knowledge of major architectural types

Practical experience in working with main database types and writing queries

What’s in it for you?

• Care: your mental and physical health is our priority. We offer competitive benefits package that includes but is not limited to comprehensive medical coverage, life-insurance, gym membership, fuel, internet and mobile allowances and provident fund
• Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy license, language courses and company-paid certifications
• Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
• Flexibility: Own your schedule – you are the one to decide when to start your working day. Just don’t miss your regular team stand-up
• Opportunities: we value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfill your potential
• Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
• Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events

About us:

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.

With over 14 years of presence in Islamabad, our Pakistan team is a trusted force in redefining industries. We value every voice and invite experienced professionals to help shape tomorrow’s digital experiences.