Senior Delivery Manager

Ciklum; Pakistan; On-site; PKR 4,000,000 - 6,500,000; Full time

Benefits offered by this job

Medical coverage

Life insurance

Provident fund

Gym membership

Flexible schedule

Job summary

Ciklum is seeking a Senior Delivery Manager in Pakistan to lead cross-functional software delivery for complex client engagements. You will coordinate agile teams, manage stakeholders, and drive continuous process improvements to ensure on-time, high-quality results.

This role requires 4+ years of IT delivery experience, strong knowledge of Scrum/Agile lifecycles, and proficiency with Azure DevOps and SAFe practices. Join a global engineering community and contribute to impactful projects.

Qualifications

• 4+ years in IT project delivery or coordination.
• Experience managing or coordinating teams 20+ FTEs.
• Solid understanding of Scrum, Kanban, and Agile lifecycles.
• Proficient with Azure DevOps for tracking work.

Responsibilities

• Facilitate Scrum events (Planning, Daily Stand-ups, Reviews, Retrospectives).
• Clear team dependencies and unblock blockers.
• Partner with BAs, Solution Architects, and Tech Leads to streamline delivery.
• Create progress dashboards and KPIs for stakeholders.
• Set priorities and drive process improvements.
• Manage backlog refinement and prioritization.
• Maintain productive environment under high pressure.
• Coordinate ramp-up and onboarding; align with recruitment.

Skills

Scrum & Agile

Stakeholder comms

Leadership

Risk management

Prioritization

Multitasking

Conflict resolution

Delivery tracking

Resilience

Team ramp-up

Education

Bachelor's in IT/CS

SAFe Certification

Tools

Azure DevOps

Job description

Ciklum is looking for a Senior Delivery Manager to join our team full-time in Pakistan.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As a Senior Delivery Manager, become a part of a cross-functional development team engineering experiences of tomorrow.

Responsibilities:

• Facilitate all core Scrum events (Planning, Daily Stand-ups, Reviews, Retrospectives)
• Clear team dependencies and coach the team to resolve blockers independently
• Partner with BAs, Solution Architects, and Tech Leads to streamline project delivery
• Build trust and manage expectations across a wide range of stakeholders
• Create and maintain progress dashboards and key performance metrics
• Set clear priorities, set team expectations, and drive continuous process improvements
• Support the team in keeping the backlog refined and prioritized
• Maintain a productive, positive working environment under high-pressure conditions
• Manage team onboarding and offboarding as project needs shift
• Responsibilities (good to have - but not project specific)
• Build effective working relationships with client counterparts to support project execution and day-to-day coordination
• Define and manage project scope, deliverables, timelines, and resources
• Estimate, plan, and adjust project activities from initiation through completion, ensuring milestones are met
• Track and report project progress, risks, and financials to internal stakeholders and clients using established tools and processes
• Proactively identify and elevate risks or blockers, collaborating with relevant stakeholders to develop solutions
• Coordinate team ramp-up and onboarding, ensuring alignment with recruitment and delivery setup
• Apply and maintain delivery best practices in tools, processes, and communication flows
  

Requirements:

• 4+ years of experience in IT project delivery, coordination, or team management
• Experience managing or coordinating teams 20+ FTEs
• Exposure to scope control, scheduling, and team coordination
• Solid understanding of Scrum, Kanban, and general Agile delivery lifecycles
• Working knowledge of software development lifecycle and ability to monitor delivery progress (e.g. Scrum burndown chart, Gantt diagram)
• Agile Tools: Azure DevOps (preferably) proficiency for tracking and backlog management
• Reporting: Hands-on experience creating project dashboards and delivery metrics
• Technical Aptitude: Technical background or equivalent experience working alongside dev teams
• Communication: Strong explanation skills and ability to communicate with technical (mostly) and non-technical stakeholders effectively
• Conflict resolution: Proven ability to resolve team conflicts
• Execution: Excellent prioritization and multitasking abilities in high-pressure environments
• Resilience: High stress resistance and composure under demanding conditions
• Working knowledge of team ramp-up, resourcing plans, and staffing
• Familiarity with contract types (SOW, MSA) and how they affect delivery terms
• Basic financial literacy, including gross margin, rate cards, headcount allocation, and budget forecasting
• Experience with AzDO or experience in advanced setup of any task tracking tool for the project
• SAFe certification or experience with it

What’s in it for you?

• Care: your mental and physical health is our priority. We offer competitive benefits package that includes but is not limited to comprehensive medical coverage, life-insurance, gym membership, fuel, internet and mobile allowances and provident fund
• Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy license, language courses and company-paid certifications
• Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
• Flexibility: Own your schedule – you are the one to decide when to start your working day. Just don’t miss your regular team stand-up
• Opportunities: we value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfill your potential
• Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
• Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events

About us:

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.

With over 14 years of presence in Islamabad, our Pakistan team is a trusted force in redefining industries. We value every voice and invite experienced professionals to help shape tomorrow’s digital experiences.

Explore, empower, engineer with Ciklum!