Senior Associate I – HC Operations

PwC; Karachi Division; Vor Ort; PKR 1.200.000 - 1.800.000; Vollzeit

Zusammenfassung

PwC is seeking a Senior Associate in Internal Firm Services to manage HR operations across the employee lifecycle, from onboarding to exits. The role focuses on payroll, benefits, compliance, and data accuracy, acting as a primary HR contact while supporting continuous improvement across HR processes.

The position involves preparing reports, headcount dashboards, and ad-hoc analysis, with a strong emphasis on process governance and stakeholder coordination.

Qualifikationen

• 2-3 years of relevant HR operations experience.
• Experience with payroll and benefits administration.
• Knowledge of labour laws and regulations.
• Strong data management and reporting skills.

Aufgaben

• Perform monthly reconciliation of Workday reports against payroll sheets for all stations.
• Prepare and provide HR operations data, reports, and ad-hoc analysis as required.
• Prepare monthly headcount dashboards.
• Support the annual increment cycle with line-of-service sheets and letters.
• Support the annual bonus cycle with sheets and distribution letters.
• Maintain employee data for health insurance and benefits, process renewals and claims.
• Coordinate with insurance providers and resolve healthcare issues.
• Handle onboarding, induction, and trainee administration tasks.
• Prepare final settlements and provident fund processing for exits.
• Support governance, QMSE, IT audits, and cross-functional HR projects.

Kenntnisse

Accepting Feedback

Active Listening

Analytical Thinking

Communication

Confidential Information Handling

Conflict Resolution

Coordinating Staff

Creativity

Data Quality

Digital Tooling

Documentation Administration

Embracing Change

Emotional Regulation

Empathy

Employee Data Management

Employee Engagement Strategies

Employee Life Cycle

Employee Relations

Employee Terminations

HR Software

HR Metrics

HR Policies

Workday

Ausbildung

Bachelors in management, human capital or any relevant field

Tools

Workday

Jobbeschreibung

Line of Service Internal Firm Services Industry/Sector Not Applicable Specialism IFS - Human Capital (HC) Management Level Senior Associate Job Description & Summary At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce. Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution.

Job Purpose

Support end-to-end HR operations, employee lifecycle processes, HR systems, workforce reporting, performance and reward activities, employee benefits, governance requirements, and HR projects. The role is responsible for maintaining accurate employee data, coordinating with internal and external stakeholders, preparing operational documentation, and supporting continuous improvement across HR processes.

Workforce Data, Reporting and HR Systems

• Perform monthly reconciliation of Workday reports against payroll sheets for all stations.
• Prepare and provide HR operations data, reports, and ad-hoc analysis as required.
• Prepare Monthly headcount dashboards

Performance, Reward, Payroll and Promotions

• Support the annual increment cycle by compiling line-of-service-wise increment sheets, updating data, preparing and distributing letters.
• Support the annual bonus cycle by compiling line-of-service-wise bonus sheets, preparing and distributing letters. promotion eligibility criteria sheet and coordinate related documentation.

Employee Benefits and Statutory Administration

• Maintain complete employee and beneficiary data for health insurance and benefits and claims.
• Provide monthly data for newly enrolled and terminated employees to the insurance company.
• Coordinate with the insurance company to support employees and resolve medical emergency cases.
• Coordinate annual health insurance renewal and manage employee claims.
• Process reimbursement of staff children's education expenses in accordance with policy.
• Maintain EOBI data and share it with the Administration and Finance teams each month.
• Process employee cards.

Onboarding, Induction and Trainee Administration

• Prepare bulk employee documentation, including trainee joining letters, secondment letters, and account-opening letters.
• Coordinate trainee rotations and administer Forms Q, R and S.
• Prepare batch-wise trainee overtime and leave encashment workings.

Employee Exit Management

• Prepare final settlements for terminated employees.
• Coordinate provident fund processing for exiting employees.

Governance, Technology and Project Support

• Support reporting and governance requirements relating to QMSE, Network Standards, and IT audits.
• Provide operational support for additional HR projects and activities.
• Respond to ad-hoc requests and provide cross-functional support as required

Minimum years experience required 2-3 years of relevant experience.

Education

Bachelors in management, human capital or any relevant field Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Degrees/Field of Study preferred: Certifications (if blank, certifications not specified)

Required Skills

• Accepting Feedback, Accepting Feedback, Active Listening, AI Fluency, AI-Human Collaboration, Analytical Thinking, Communication, Confidential Information Handling, Conflict Resolution, Coordinating Staff, Creativity, Data Quality, Digital Tooling, Documentation Administration, Embracing Change, Emotional Regulation, Empathy, Employee Data Management, Employee Engagement Strategies, Employee Life Cycle, Employee Relations, Employee Terminations, HR Software, Human Resources (HR) Metrics, Human Resources (HR) Policies {+ 14 more}

Optional Skills

• Accepting Feedback, Accepting Feedback, Active Listening, AI Fluency, AI-Human Collaboration, Analytical Thinking, Communication, Confidential Information Handling, Conflict Resolution, Coordinating Staff, Creativity, Data Quality, Digital Tooling, Documentation Administration, Embracing Change, Emotional Regulation, Empathy, Employee Data Management, Employee Engagement Strategies, Employee Life Cycle, Employee Relations, Employee Terminations, HR Software, Human Resources (HR) Metrics, Human Resources (HR) Policies {+ 14 more}

Travel Requirements Not Specified

Available for Work Visa Sponsorship? No

Government Clearance Required? No

Are you ready to make a difference?

Want to unlock new value by applying your unique perspective and talents? You can grow exponentially at PwC. Here, you can uncover hidden talents, build lifelong relationships rooted in trust and empathy and turn challenges into opportunities for innovation. We’ll help you grow your skills through challenging, meaningful work so you can go further.