Senior AI Solutions Engineer – Voice & Digital Agents

ibex; Lahore; On-site; PKR 2,000,000 - 3,500,000; Full time

Job summary

ibex. seeks a Senior Software Engineer - AI Solutions to design, build, and deploy AI-powered voice and digital agents for enterprise clients. You will translate business requirements into driving conversational journeys and integrations across platforms.

The role combines hands-on AI development with client-facing solution delivery, collaborating with product, engineering, QA, and client teams to ensure production-ready AI solutions and smooth deployments.

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, IT, or a related field.
• 3-5 years of experience in software development, technical implementation, backend integration, or solution delivery.
• Strong hands-on experience with TypeScript/JavaScript; Node.js experience is a plus.
• Experience working with REST APIs, webhooks, JSON, Git, and SQL/databases.
• Practical experience with Generative AI, LLMs, conversational AI, prompt engineering, or RAG.
• Experience building or configuring AI agents, chatbots, voicebots, or low-code/no-code solutions is highly desirable.

Responsibilities

• Design and build AI-powered voice and digital agents using enterprise AI platforms.
• Work directly with clients to translate requirements into agent personas, prompts, conversation journeys, workflows, and business rules.
• Configure and customize AI agents using platform capabilities, reusable components, and custom code where required.
• Develop and integrate solutions using TypeScript/JavaScript, REST APIs, webhooks, SDKs, and JSON-based interfaces.
• Work with enterprise systems and backend services, including authentication and data integrations.
• Apply prompt engineering, context design, RAG, tool/function calling, and AI agent concepts to improve performance.
• Build and maintain integrations to support client use cases and agent workflows.
• Perform functional testing, troubleshooting, debugging, and optimization across agents and backends.
• Support client demos, UAT, deployment, and post-deployment issue resolution.
• Collaborate with Product, Engineering, QA, Solutions, and Client teams throughout the delivery lifecycle.
• Identify opportunities to create reusable configurations and integration patterns.

Skills

TypeScript/JavaScript

Node.js

REST APIs

Generative AI/LLMs

Client communication

Education

Bachelor's degree in CS/SE/IT

Tools

Git

SQL

Job description

ibex. seeks a Senior Software Engineer - AI Solutions to design, build, and deploy AI-powered voice and digital agents for enterprise clients. You will translate business requirements into driving conversational journeys and integrations across platforms.

The role combines hands-on AI development with client-facing solution delivery, collaborating with product, engineering, QA, and client teams to ensure production-ready AI solutions and smooth deployments.