Enterprise AI Solutions Architect & Technical Lead

ibex; Karachi Division; On-site; PKR 4,000,000 - 7,000,000; Full time

Job summary

ibex is seeking a technically strong Principal Software Engineer to lead the design, development, integration, and deployment of enterprise AI-powered voice and digital agent solutions for clients. The role combines deep software engineering, AI agent development, solution architecture, and client-facing technical leadership.

The Principal will mentor engineers, establish reusable patterns, drive engineering best practices, and partner with Product, Engineering, QA, Solutions, and client teams

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, IT, or a related field.
• 5–7 years software engineering experience.
• Led technical design in complex software/AI projects.
• Strong TypeScript/JavaScript skills.
• Experience with REST APIs, webhooks, SDKs, JSON, Git, SQL.
• Generative AI, LLMs, prompt engineering, RAG.
• Experience building AI agents, chatbots, voicebots.
• Experience with low-code/no-code AI platforms.
• Knowledge of integration architecture and authentication.
• Excellent communication with enterprise clients.
• Ability to mentor engineers and raise standards.

Responsibilities

• Lead the technical design and architecture of AI-powered voice and digital agent solutions for enterprise clients.
• Work with clients to translate requirements into scalable solutions.
• Design conversational architectures including personas, prompts, journeys, workflows, rules, tools, and integrations.
• Build and customize AI agents using enterprise platforms; extend with custom engineering.
• Design and develop complex integrations using TS/JavaScript, REST APIs, webhooks, SDKs, and JSON.
• Define integration patterns for enterprise systems, authentication, data exchange, backend services, external APIs.
• Apply advanced prompt engineering, RAG, and tool calling to improve solutions.
• Lead technical troubleshooting across AI platforms, integrations, backends, data flows, production.
• Establish standards, reusable components, frameworks, and patterns.
• Lead architecture reviews, client demos, and technical UAT.
• Partner with Product, Engineering, QA, Solutions, and client teams through lifecycle.
• Review implementations and guide SSEs and engineers for quality and scalability.
• Mentor engineers on AI agent development and best practices.
• Identify risks and scalability concerns and mitigation strategies.
• Evaluate new AI capabilities and determine applicability.
• Drive automation and standardization across delivery.

Skills

TypeScript/JavaScript

REST APIs

AI agent development

Team leadership

Integration patterns

Education

Bachelor's degree

Tools

Git

SDKs

JSON

SQL/Databases

Webhooks

Job description

ibex is seeking a technically strong Principal Software Engineer to lead the design, development, integration, and deployment of enterprise AI-powered voice and digital agent solutions for clients. The role combines deep software engineering, AI agent development, solution architecture, and client-facing technical leadership.

The Principal will mentor engineers, establish reusable patterns, drive engineering best practices, and partner with Product, Engineering, QA, Solutions, and client teams