Senior 24x7 Incident Manager – Banking ITIL

Systems Limited; Islamabad; On-site; PKR 1,800,000 - 3,200,000; Full time

Benefits offered by this job

Health insurance

Bonus potential

Job summary

Systems Limited is seeking an experienced Incident Manager to join our 24x7 Technology Service Management team. You will oversee the end-to-end incident lifecycle across on-premises, private, public, and hybrid environments to ensure uninterrupted banking operations.

You will act as the primary on-shift lead for major incidents, coordinate rapid response, communicate impact and timelines to stakeholders, and drive continuous service improvement through governance and post-incident reviews.

Qualifications

• Bachelor’s degree in Computer Science, IT, or related field.
• 10+ years in IT Service Management with incident management focus in 24x7 environments.
• Experience managing major incidents in large-scale, complex enterprise environments.
• Strong ITIL knowledge; ITIL certification preferred.
• Experience in high-availability production environments with strict SLA.

Responsibilities

• Manage end-to-end lifecycle of incidents in a 24x7 environment with SLAs.
• Coordinate major incidents as primary liaison during shifts.
• Communicate impact, timelines, and status to stakeholders and leadership.
• Collaborate across geographies with infrastructure, apps, and support teams.
• Prepare incident reports and post-incident reviews.

Skills

Incident Management

ITIL

Stakeholder Communication

Shift work

24x7 Operations

Problem Solving

Education

Bachelor’s degree in Computer Science/Information Technology

Tools

ITIL Certification

Job description

Systems Limited is seeking an experienced Incident Manager to join our 24x7 Technology Service Management team. You will oversee the end-to-end incident lifecycle across on-premises, private, public, and hybrid environments to ensure uninterrupted banking operations.

You will act as the primary on-shift lead for major incidents, coordinate rapid response, communicate impact and timelines to stakeholders, and drive continuous service improvement through governance and post-incident reviews.