Salesforce Functional Consultant (Onsite, Lahore, PKR Salary)

hr-pod-hiring-talent-globally; Lahore; On-site; PKR 2,400,000 - 4,800,000; Full time

Job summary

hr-pod-hiring-talent-globally in Lahore is looking for a Salesforce Business Analyst with 2+ years on the Salesforce platform in a functional role. You will lead requirements workshops, map as-is to to-be processes on Salesforce, and translate business needs into user stories and acceptance criteria.

You will collaborate with developers and architects on integrations, configure Salesforce objects, security, and flows, support UAT, data migration, and change management, and mentor junior analysts

Qualifications

• 2+ years of Salesforce experience in a functional/business analysis role.
• Experience leading functional workstreams on full Salesforce implementations.
• Expertise with Salesforce Flow (Screen, Record-Triggered, Scheduled).
• Knowledge of Salesforce data model, security, sharing, and governor limits.
• Familiarity with Agile/Scrum delivery and related tools.

Responsibilities

• Lead requirements-gathering workshops and stakeholder interviews.
• Analyze as-is processes and design to-be Salesforce solutions.
• Translate requirements into user stories, specs, flows, and acceptance criteria.
• Perform fit-gap analysis and recommend configuration-first solutions.
• Produce data models, integration requirements, and design docs.
• Configure Salesforce capabilities: objects, fields, page layouts, workflows, reports, dashboards.
• Define security controls and role hierarchies; manage access.

Skills

Salesforce

Business analysis

Stakeholder management

Agile/Scrum

Sales Cloud

Flow automation

SOQL basics

Data modeling

Education

Bachelor's degree

Tools

Jira

Azure DevOps

Copado

Job description

Requirements:

• Bachelor's degree in Business, Computer Science, Information Systems, or a related field.
• 2+ years of professional experience working directly on the Salesforce platform in a functional or business analysis capacity.
• Demonstrated experience leading the functional workstream on at least 3 full-lifecycle Salesforce implementations.
• Deep, hands‑on expertise in at least two of the following, Sales Cloud, Service Cloud, Marketing Cloud, Revenue Cloud, or Field Service.
• Strong declarative configuration skills, particularly with Salesforce Flow, including Screen, Record-Triggered, and Scheduled Flows.
• Solid understanding of the Salesforce data model, security model, sharing architecture, and governor/platform limits.
• Experience working in Agile/Scrum delivery, using tools such as Jira, Azure DevOps, or Copado.
• Excellent communication, facilitation, and stakeholder-management skills, with confidence presenting to executive audiences.
• Salesforce Certified Administrator, plus at least one of Sales Cloud Consultant or Service Cloud Consultant.
• Advanced Administrator, Platform App Builder, or Business Analyst certification.
• Consulting or systems-integrator background with multi-client exposure.
• Industry depth in Healthcare & Life Sciences.
• Working knowledge of integration patterns and middleware, including MuleSoft, Boomi, REST, and SOAP APIs.
• Familiarity with Salesforce DevOps, sandbox strategy, and release management.
• Exposure to Data Cloud, Agentforce, Revenue Cloud, or other current Salesforce products.
• Understanding of relevant compliance requirements, including GDPR, HIPAA, and SOX, as they affect CRM design.
• Basic ability to read Apex or SOQL sufficiently to collaborate credibly with developers.
• Ability to connect Salesforce capabilities to measurable business outcomes and ROI.
• Ability to choose the simplest sustainable design and avoid unnecessary customization.
• Ability to independently handle scope discussions, competing priorities, and difficult stakeholders.
• Proven ability to drive workstreams to completion with minimal oversight.
• Ability to mentor and develop junior team members.
• Strong ability to explain technical trade-offs clearly to non-technical audiences.

Responsibilities:

• Lead requirements-gathering workshops, stakeholder interviews, and process-mapping sessions with business and IT teams.
• Analyze current-state (as-is) business processes and design optimized future-state (to-be) processes on Salesforce.
• Translate business requirements into user stories, functional specifications, process flows, and acceptance criteria.
• Perform fit-gap analysis and recommend configuration-first solutions, escalating to custom development only when justified.
• Produce solution design documents, data models, and integration requirement specifications.
• Configure and support Salesforce capabilities including objects, fields, record types, page layouts, Lightning App Builder, Dynamic Forms, validation rules, Flows, approval processes, reports, and dashboards.
• Design and implement role hierarchies, profiles, permission sets, sharing rules, and other security and access controls.
• Partner with developers, architects, and integration teams to define requirements for Apex, LWC, and API-based integrations.
• Manage data migration requirements, including mapping, cleansing rules, deduplication strategies, and validation.
• Support release planning, sprint ceremonies, backlog grooming, and UAT coordination.
• Define test scenarios and scripts, lead UAT with business users, and manage defect triage through closure.
• Deliver end-user and administrator training and create job aids, runbooks, and process documentation.
• Drive change management and user adoption initiatives following go-live.
• Provide hypercare support and continuous-improvement recommendations after deployment.
• Act as the primary functional point of contact for client stakeholders, including senior leadership.
• Mentor junior consultants and business analysts and review their deliverables for quality and consistency.
• Contribute to pre-sales activities, including solution demos, effort estimation, statements of work, and proposal content.
• Contribute to internal accelerators, reusable assets, and practice-level best practices.