Sales Executive

AL-huda Publications (Pvt) Ltd.; Islamabad Capital Territory; On-site; PKR 2,000,000 - 2,750,000; Full time

Job summary

A leading publishing company in Islamabad is seeking a Sales and Marketing Officer to manage customer relationships and handle order processing. The successful candidate will be responsible for maximizing sales targets and ensuring customer satisfaction. Strong sales and marketing skills are essential along with effective communication abilities. The role demands a proactive approach in liaising with accounts and managing office cleanliness.

Qualifications

• Responsible for communicating and following up effectively with accounts department.
• Liaison with Accounts Dept for updates on online payments.
• Timely generation and dispatch of Sale Orders.

Responsibilities

• Keep all office files organized.
• Handle orders via calls and in person.
• Maximize sales and meet targets.
• Communicate customer queries satisfactorily.
• Ensure cleanliness and proper handling of products.

Skills

Sales & Marketing skills

Convincing abilities

Job description

Job Description

1. He will be responsible to keep all office files (Sales Invoices, & Sales Orders etc.).
2. He will be responsible to call/inform Admin Dept to call respective courier company to pick up and delivery of order at respective places.
3. He will help in stock taking activities.
4. He will ensure his presence during audit days.
5. He will be responsible for maintaining and developing relationship with the existing customers through meetings, telephone calls and emails etc.
6. He will be responsible to receive the orders by telephone calls, in person and through letters.
7. He will be responsible to verify the status and prepare sales orders and then get them packed by herself or with the help of Assistant.
8. He will be responsible to maximize the sales of goods and meet the set targets.
9. He will be responsible for advising the customer on forth coming product developments and discussing special promotions.
10. He will be responsible for representing the organization at the exhibitions, demonstration, events and outdoor stalls.
11. He will be responsible for negotiating the terms of an agreement and closing sales. While taking order from customers, He will ensure delivery terms (how to send overnight or overland) and complete product information.
12. He will be responsible for respective Account Receivables.
13. He will be responsible for customer calls for collection, account adjustments, customer reconciliations and processing credit & debit notes. Reconcile customer disputes as they pertain to payment of outstanding balances.
14. He will be responsible to communicate & follow up effectively with accounts department regarding customer accounts up gradation on a
15. timely basis. In case of any discrepancy, He will have to inform Accounts Dept/HO immediately.
16. He will be responsible to liaison with the Accounts Dept on daily basis to get updates about the online payments deposited by the customers.
17. He will be responsible for timely generation of Sale Orders and afterwards for their timely dispatch to respective customers.
18. He will be responsible for the accuracy of generated customer’s invoice as per packing details.
19. He will be responsible for booking of shipping expenses into respective customer’s account after receipt of bill from Courier Company.
20. He will be responsible to provide awareness to walk in customers for books, cards & Quran and Sunnah that helps to get instant solution of daily routine problems.
21. He will be responsible to present the occasional Dua cards & books in an attractive way.
22. He will responsible to provide the syllabus on time to the students of Al-Huda as well as to manage their requirements.
23. He must wear neat & clean uniform/cloths.
24. He must welcome the customers with smiling face.
25. He will be responsible to answer all questions/queries of customers in satisfactory manner.
26. He will be responsible to inform about the faulty product.
27. Eating food in not allowed in book shop, stall, Office if there is an emergency or due to no other staff member is present then you can take food but that much that can fulfil the need.
28. He must not allow any irrelevant persons to sit or stay in stall area or any person to sit on counter.
29. He will be responsible to present Islamic teachings in a manner so people may attract to Islam products and ultimately may have success in their dunya and akhirah.
30. He must not allow or promote the credit facility to cash customers or customers other registered branches who are officially allowed for credit facility.
31. He will be responsible to take care of the official assets that are in use by him.
32. He will be responsible to inform the line manager/HOD about the damage of any office item.
33. He will be responsible to make sure that counter is in right position before leaving the book shop.
34. He must note daily routine issues, suggestions and any other information in note book.
35. He will be responsible to look after the work place cleanliness also ensures to spray the insect killer on timely basis.
36. He will be responsible to display the products that are authentic and must be approved from Research & Publications department.
37. Any other duty assigned by the HOD.

Job Specification

1. Sales & Marketing skills required with convincing abilties .
2. He should responsible to communicate & follow up effectively with accounts department regarding customer accounts up gradation on a timely basis. In case of any discrepancy, He will have to inform Accounts Dept/HO immediately.
3. He should be responsible to liaison with the Accounts Dept on daily basis to get updates about the online payments deposited by the customers.
4. He should be responsible for timely generation of Sale Orders and afterwards for their timely dispatch to respective customers.