Sales & Customer Support Specialist (Lahore)

Unspecified; Lahore; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A staffing services provider in Lahore is seeking candidates for client coordination roles targeted at Nursing and Care Homes in the UK. Responsibilities include client communication, maintaining sales data, and customer support. Candidates must have 1-2 years of relevant experience, strong English communication skills, and the ability to work UK hours. Offering a competitive salary with a commission structure.

Qualifications

• 1-2 years of US or UK based client coordination & customer services experience.
• Positive and clear English language communication skills.
• Confident and responsible demeanor.

Responsibilities

• Call Nursing and Care Homes in the UK to acquire staffing needs.
• Coordinate with clients via email and confirm terms of business.
• Update client requirements on Excel and forward them to Data Entry Department.
• Maintain an up-to-date vacancy list for clients.
• Provide customer support and handle client queries.

Skills

Customer coordination

Effective communication

Listening skills

Organizational skills

Time management

Working with targets

Job description

Overview

Industry: Sales
Location: Lahore

Responsibilities

• Calling Nursing and Care Homes throughout UK and acquiring their staffing needs and confirming the terms of business.
• Coordinating with the client by sending them email with Company’s Terms of Business.
• Adding the requirement of the client on an Excel Sheet (Total Sales) and forward them to the Data Entry Department for processing.
• Collaborating with the clients occasionally, to get the updated vacancy list to keep the system updated
• Updating the Excel sheet (Total Sales) on weekly and monthly basis, in order to stay connected with the clients
• Providing Customer Support
• Handling Client queries
• Handling resource queries (If there is any difference between the expected and offered shift patterns or salaries)

Qualifications (Must Haves)

1. Proven experience of at least 1 to 2 years of US or UK based client coordination & customer services experience both verbally and through emails.
2. Positive and clear English language communication skills.
3. Confident & Responsible.
4. Effective Listening Skills.
5. Well-organized & Time Management Skills.
6. Ability to work with targets.
7. Sound judgement.
8. Should be comfortable in working during UK timings, 5 days in a week.

We are Offering

Market Competitive Salary Package. The Basic Salary is coupled with a very good commission structure that our Sales & Customer Support Specialist will earn on successful Sales.