RMA Technical Support Engineer — On-Site & Project Delivery

Hikvision; Karachi Division; Presencial; PKR 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Hikvision in Karachi, Pakistan is seeking an experienced service engineer responsible for configuring and troubleshooting our products to resolve customer technical issues. You will act as the liaison between customers and internal teams and work in complex networking environments.

The role involves on-site project delivery, training customers, maintaining documentation, analyzing data for quality improvement, and coordinating resources to ensure project delivery and acceptance.

Formación

• Bachelor degree or above in mechanical/electrical/computer/electronics or related fields.
• Familiar with electronic and electrical knowledge and common instruments.
• Understand circuit principles and be able to analyze schematics.
• Proficient with office software.
• Maintenance or craftsmanship experience preferred.
• Strong analytical, problem-solving, hands-on, and adaptable abilities.
• Strong initiative for project delivery and acceptance.
• Good learning ability and teamwork spirit.

Responsabilidades

• Maintain faulty machines and customer returned products.
• Output maintenance manuals and case reports to improve skills and efficiency.
• Analyze maintenance data to improve product quality.
• Coordinate resources to resolve after-sales issues and optimize processes.
• Provide training on equipment repair and maintenance.
• Formulate and track the overall project delivery plan; correct deviations.
• Lead on-site project delivery with implementation and technical support.
• Track and resolve on-site product and technical issues with the team.
• Provide training on product parameters, performance, operation as required by customers.
• Maintain project process documents and conduct summaries and experience sharing.
• Identify risks and coordinate resources for efficient project collaboration.

Conocimientos

Analytical skills

Hands-on

Electrical knowledge

Office software

Circuit analysis

Educación

Bachelor's degree or higher (related majors)

Herramientas

Instruments and tools

Descripción del empleo

Hikvision in Karachi, Pakistan is seeking an experienced service engineer responsible for configuring and troubleshooting our products to resolve customer technical issues. You will act as the liaison between customers and internal teams and work in complex networking environments.

The role involves on-site project delivery, training customers, maintaining documentation, analyzing data for quality improvement, and coordinating resources to ensure project delivery and acceptance.