Retail Store Manager (Super Mart)

Taj Corporation; Lahore; On-site; PKR 30,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic individual to lead operations in a retail environment. The ideal candidate will have a strong focus on customer satisfaction, sales targets, and financial management. With a minimum of 6 years of experience, you will oversee inventory, vendor relationships, and HR management. This role offers a market competitive salary and a supportive work environment, making it an exciting opportunity for those looking to make a significant impact in the retail sector. Join a team that values excellence and innovation in service delivery.

Benefits

Health Insurance

Life Insurance (Self & Family)

Variable Pay based on Outlet Performance

Enviable Work Environment

Qualifications

• Minimum 6 years of experience in a similar capacity.
• Strong financial skills to budget expenses and analyze revenues.

Responsibilities

• Achieve sales targets and ensure customer satisfaction.
• Manage inventory and vendor relationships effectively.
• Lead HR management and store operational requirements.

Skills

Customer Focused

Target Oriented/Results Driven

Financial Skills

Pricing and Costing Strategies

Vendor Relationships

Market Knowledge

Negotiation Skills

Leadership Skills

Communication Skills

Time Management Skills

Team Management

Retail Store Policies Development

Computer Skills

Education

Graduation in any discipline

BBA/MBA (Marketing)

Job description

Graduation in any discipline. BBA/MBA (Marketing) is preferable

• Develop and Maintain highest standards of customer care.
• Ensure high levels of customer’s satisfaction through quality and excellent service.
• Initiate marketing campaign sales promotions activities to increase sales.
• Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
• Respond to customer complaints and comments.
• Tour the sales floor regularly, talk to colleagues and customers and identify or resolve urgent issues.
• Enhance market share by analyzing and executing market trends in the retail industry.
• Ensures availability of merchandise and services by approving contracts; maintaining inventories.
• Evaluate vendors/contractor with the time frame to ensure proper inventory supply.
• Take effective measure of inventory expiry and damage control.
• Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion.
• Develop and Implement suitable display, merchandising and window dressing standards.

Sales, Service & Marketing:

• Achieve sales targets of outlet.
• Develop and Maintain highest standards of customer care.
• Ensure high levels of customer’s satisfaction through quality and excellent service.
• Initiate marketing campaign sales promotions activities to increase sales.
• Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
• Respond to customer complaints and comments.
• Tour the sales floor regularly, talk to colleagues and customers and identify or resolve urgent issues.
• Enhance market share by analyzing and executing market trends in the retail industry.

Stock Management & Merchandising

• Ensures availability of merchandise and services by approving contracts; maintaining inventories.
• Evaluate vendors/contractor with the time frame to ensure proper inventory supply.
• Take effective measure of inventory expiry and damage control.
• Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion.
• Develop and Implement suitable display, merchandising and window dressing standards.

Operations Excellence:

• Maintain Operations Excellence by directing and implementing best Service and goods delivery standards.
• Secures merchandise by implementing security systems and measures.
• Update IT infrastructure for best classification, interpretation and analysis of business information.
• Develop monthly budget for key operations expenses and achieve targets.
• Ensure that costs are controlled and revenue opportunities are effectively sourced and delivered.
• Lead key outlet project-repair and maintenance, re-designing shelves etc.
• Develop and execute best Health, Safety, Security, Environment and housekeeping Practices.
• Maintains the stability and reputation of the store by complying with legal requirements.
• Liaison with stakeholders.
• Completes store operational requirements by scheduling and assigning employees; following up on work results.

Financial Responsibilities:

• Ensure best cash management practices.
• Achieves financial objectives of outlet by preparing a monthly budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Develop and implement strategies to increase profitability

HR Management:

• Accomplish outlets human resource objectives by supporting in recruiting, selecting, orienting, training.
• Engaging and retaining outlet staff by coaching, counseling, disciplining employees, planning, monitoring and appraising job results.
• Enforcing policies and procedures in-lined HR Department

Job Specification

Degree Title: Graduation in any discipline. BBA/MBA (Marketing) is preferable.

Experience: Minimum 6 years of experience in similar capacity

Key Skills & Expertise

• Customer Focused
• Target Oriented/Results Driven
• Possess financial skills to budget expense and analyze Revenues & profitability
• Excellent skills of pricing and costing strategies
• Vendor Relationships
• Market Knowledge
• Excellent negotiation skills.
• Excellent leadership skills.
• Excellent Communication skills.
• Excellent time management skills.
• Excellent team management
• Experience in development and implementation of Retail Store Policies.
• Good computer skills.Co-operative and supportive team player

Salary: Market Competitive Salary

Perks & Benefits

• Other variable pay (based on outlet performance).
• Health Insurance
• Life Insurance (Self & Family)
• Enviable Work environment with many other facilities