Remote Operations Manager – Guest Services

Home Pick Inc.; Islamabad; A distancia; PKR 19.380.000 - 24.917.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote work environment

International operation exposure

Collaborative and growth-oriented work

Ownership of Guest Services operations

Professional development andLeadership

Descripción de la vacante

Home Pick Inc. is seeking an Operations Manager – Guest Services to lead daily guest service operations for our short-term rental properties. You will manage the Guest Services team, optimize workflows, and coordinate with property, housekeeping, and support teams to deliver exceptional guest experiences.

This role emphasizes process improvement, KPI tracking, and remote collaboration in CST hours, with opportunities for professional growth and ownership of Guest Services operations.

Formación

• 3-5 years of experience in Operations, Guest Services, Hospitality, Customer Success, or a related role.
• Experience managing a team or operational function.
• Experience with short-term rental, vacation rental, or hospitality preferred.
• Strong communication, problem-solving, and organizational skills.
• Ability to handle guest escalations professionally.
• Experience with SOPs, workflows, and performance tracking.
• Ability to work independently in a remote environment.
• Comfortable working CST hours.

Responsabilidades

• Oversee daily Guest Services operations and ensure smooth guest experiences from booking to checkout.
• Manage and support the Guest Services team, including workload allocation, performance monitoring, and training.
• Monitor guest inquiries, complaints, and escalations; ensure timely resolution.
• Coordinate with property managers, housekeeping, maintenance, and other teams to resolve issues.
• Develop and maintain SOPs, workflows, and service standards.
• Monitor metrics such as response times, guest feedback, reviews, and resolution times.
• Identify recurring issues and implement process improvements to boost efficiency and satisfaction.
• Prepare performance updates and reports for management.

Descripción del empleo

Home Pick Inc. is seeking an Operations Manager – Guest Services to lead daily guest service operations for our short-term rental properties. You will manage the Guest Services team, optimize workflows, and coordinate with property, housekeeping, and support teams to deliver exceptional guest experiences.

This role emphasizes process improvement, KPI tracking, and remote collaboration in CST hours, with opportunities for professional growth and ownership of Guest Services operations.