Remote Online Consultant - Customer Support & Solutions

Jing Hau; Gujrat; Remote; PKR 3,710,000 - 4,328,000; Full time

Benefits offered by this job

Accommodation provided

Job summary

Jing Hau is seeking an Online Consultant in Gujrat, Pakistan. The role involves virtual support via chat, email, and phone, with the option to work from home or the Gujrat office. The position emphasizes clear communication, problem-solving, and customer care.

Responsibilities include handling inquiries, guiding on products/services, resolving issues, and maintaining records. Experience in sales or customer service is a plus, and accommodation is provided if needed.

Qualifications

• Minimum of 1 year experience as an Online Consultant or in a similar role.
• Excellent communication skills (verbal and written).
• Proficient in using online channels such as chat, email, and phone calls.
• Strong problem-solving skills and ability to multitask.
• Customer-oriented mindset with empathy for clients.

Responsibilities

• Communicate with clients through online channels to provide support and address inquiries.
• Provide accurate information and guidance regarding products or services.
• Handle customer complaints and offer appropriate solutions.
• Identify opportunities to upsell or cross-sell products/services.
• Keep records of customer interactions and transactions.
• Collaborate with team members to ensure effective client communication.
• Stay up-to-date with company policies, products, and services.

Skills

Excellent communication

Multitasking

Problem-solving

Customer-oriented

Empathy

Verbal & written communication

Tools

Chat & Email Tools

Phone communication

Job description

Jing Hau is seeking an Online Consultant in Gujrat, Pakistan. The role involves virtual support via chat, email, and phone, with the option to work from home or the Gujrat office. The position emphasizes clear communication, problem-solving, and customer care.

Responsibilities include handling inquiries, guiding on products/services, resolving issues, and maintaining records. Experience in sales or customer service is a plus, and accommodation is provided if needed.