Online Consultant - Gujrat, Pakistan

Jing Hau; Gujrat; Remote; PKR 3.710.000 - 4.328.000; Vollzeit

Benefits dieser Stelle

Accommodation provided

Zusammenfassung

Jing Hau is seeking an Online Consultant in Gujrat, Pakistan. The role involves virtual support via chat, email, and phone, with the option to work from home or the Gujrat office. The position emphasizes clear communication, problem-solving, and customer care.

Responsibilities include handling inquiries, guiding on products/services, resolving issues, and maintaining records. Experience in sales or customer service is a plus, and accommodation is provided if needed.

Qualifikationen

• Minimum of 1 year experience as an Online Consultant or in a similar role.
• Excellent communication skills (verbal and written).
• Proficient in using online channels such as chat, email, and phone calls.
• Strong problem-solving skills and ability to multitask.
• Customer-oriented mindset with empathy for clients.

Aufgaben

• Communicate with clients through online channels to provide support and address inquiries.
• Provide accurate information and guidance regarding products or services.
• Handle customer complaints and offer appropriate solutions.
• Identify opportunities to upsell or cross-sell products/services.
• Keep records of customer interactions and transactions.
• Collaborate with team members to ensure effective client communication.
• Stay up-to-date with company policies, products, and services.

Kenntnisse

Excellent communication

Multitasking

Problem-solving

Customer-oriented

Empathy

Verbal & written communication

Tools

Chat & Email Tools

Phone communication

Jobbeschreibung

Online consultant vacancy in Gujrat Pakistan

Online Consultant - Gujrat, Pakistan

We are seeking a highly skilled and motivated Online Consultant to join our team in Gujrat, Pakistan. As an Online Consultant, you will be responsible for providing virtual support and assistance to clients through various online channels such as chat, email, and phone calls. This is a remote position with the option of working from home or from our office in Gujrat.

Responsibilities

• Communicate with clients effectively through online channels to provide support and address any inquiries or concerns
• Provide accurate information and guidance regarding our products or services
• Handle customer complaints and provide appropriate solutions
• Identify opportunities to upsell or cross-sell products/services to clients
• Keep records of customer interactions and transactions
• Collaborate with other team members to ensure efficient and effective communication with clients
• Stay up-to-date with company policies, products, and services

Requirements

• Minimum of 1 year experience as an Online Consultant or in a similar role
• Excellent communication skills (verbal and written)
• Proficient in using various online communication tools such as chat, email, and phone calls
• Strong problem-solving skills
• Ability to multitask and prioritize tasks effectively
• Customer-oriented mindset with the ability to empathize with clients' needs
• Biometric passport is required for international travel (if necessary)
• Experience in sales or customer service is a plus

Salary: We offer a competitive salary of 1300$ per month for this position.

Accommodation: We provide accommodation for our employees if needed.

Location: Our office is located in the bustling city of Gujrat in Pakistan. However, this is a remote position and you can choose to work from home or from our office.

If you are passionate about providing excellent customer service and have experience as an Online Consultant, we would love to hear from you. Join our team and be a part of a dynamic and growing company.