Remote Dispatcher (Ambulance & Healthcare)

Infina Health; Sindh; Hybrid; PKR 350,000 - 1,400,000; Full time

Job summary

A healthcare services provider is seeking reliable dispatchers to manage requests and coordinate communications 24/7. Ideal candidates must possess prior EMS experience and strong communication skills. The role requires multitasking, critical thinking, and calmness in emergencies. If you’re proficient in English and Spanish, you may be the right fit for this dynamic environment.

Qualifications

• Must have prior EMS experience.
• Able to remain calm and composed in emergencies.
• Must be able to multi-task with little supervision.

Responsibilities

• Receive emergency and non-emergency calls and record information.
• Transmit information to address problems and requests.
• Dispatch orders for products or deliveries.
• Prioritize calls according to urgency and importance.
• Monitor route and status of field units.
• Provide field units with relevant information.
• Maintain logs of calls and activities.

Skills

Proven experience as dispatcher

Fast typing with experience in data entry

Knowledge of procedures for emergency situations

Proficient in English and Spanish

Outstanding organizational abilities

Active listener with excellent communication skills

Sound judgement and critical thinking

Education

High school diploma

Job description

Infina Health is looking to hire dispatchers for all shifts to manage all the growth! Must have prior EMS Experience.

We are looking for dispatchers to work all hours of the day and all days of the week (24/7). We can accommodate everyone's work schedule.

We are looking for a reliable Dispatcher. You will receive requests, transmit messages and track vehicles. The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.

Responsibilities

• Receive emergency and non-emergency calls and record significant information
• Address problems and requests by transmitting information or providing solutions
• Receive and dispatch orders for products or deliveries
• Prioritize calls according to urgency and importance
• Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations
• Monitor the route and status of field units to coordinate and prioritize their schedule
• Provide field units with information about orders, traffic, obstacles and requirements
• Enter data in computer system and maintain logs and records of calls, activities and other information
  
  
  

Skills

• Proven experience as dispatcher or relevant position
• Fast typing with experience in data entry
• Knowledge of procedures and guideline for emergency situations
• Proficient in English and Spanish (oral and written)
• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills
• Sound judgement and critical thinking
• High school diploma